MessagingChannelSkill

Junction object that represents an association between MessagingChannel and Skill. This object is available in API version 45.0 and later.

For example, when we want to use Omni-Channel skills-based routing in Live message, this object maintains the mapping between the messaging channel and the skill.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name Details
MessagingChannelId
Type
reference
Properties
Create, Filter, Group, Sort
Description
ID of the MessagingChannel.
This is a relationship field.
Relationship Name
MessagingChannel
Relationship Type
Lookup
Refers To
MessagingChannel
SkillId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
ID of the Skill.
This is a relationship field.
Relationship Name
Skill
Relationship Type
Lookup
Refers To
Skill