| ConsentType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort,
Update
- Description
- The level of customer consent required for your business to
message a customer on this channel. Customers can opt out at any
time.
- Possible values are:
-
Implicit Opt-In: By sending an initial
message to your business, the customer agrees to receive
messages.
-
Explicit Opt-In: The customer uses
keywords to actively opt into receiving messages.
-
Double Opt-In: The customer uses
keywords to opt in twice to receiving messages.
|
| DeploymentStatus |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort, Update
- Description
- The status of the connected channel or application. If the
DeploymentStatus is Active,
messages can be sent or received (if permitted).
- Possible values are:
-
New—Admin selected the
Marketing or Service application in Unified Messaging Setup,
or created a new enhanced WhatsApp, Facebook Messenger, Apple
Messages for Business, or LINE channel on the Messaging
Settings page in Setup.
-
Provisioning—Admin
clicked Connect on an application in
Unified Messaging Setup, or Activate
on an enhanced Messaging channel.
-
Active—Provisioning was
successful and the channel can be used to message with
customers via the connected application or channel.
-
Error—Provisioning or
deprovisioning wasn’t successful. The admin can retry.
-
Deprovisioning—Admin
clicked Disconnect on an application
in Unified Messaging Setup, or
Deactivate on an enhanced Messaging
channel.
-
Disabled—Deprovisioning
was successful and the channel or application can no longer
be used to message with customers.
|
| DeploymentType |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort
- Description
- Indicates whether the record is related to Service Cloud or
Marketing Cloud.
- Possible values are:
-
Conversation—Relating
to Service Cloud.
-
MessagingEngagement—Relating to Marketing Cloud.
-
MJ—Relating to
Marketing Cloud. J stands for Journey Builder.
|
| DisabledTime |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The time the MessagingChannelUsage record entered the Disabled
state after an admin clicked Disconnect or
Deactivate on the application or
channel.
- When the record is disabled, all inbound and outbound messages
aren’t sent via the connected application. Any sessions with a
status other than Ended or Error are automatically ended within 48
hours unless the MessagingChannelUsage record is reenabled.
|
| ErrorReason |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- If an error occurs during connection, activation, disconnection,
or deactivation of a MessagingChannelUsage record, the ErrorReason
provides more information about what went wrong. For example, if an
associated Service Cloud application for a Unified Messaging
channel is missing a fallback queue or consent keywords, the
connection attempt fails with an ErrorReason of ProvisioningError.
- Possible values are:
- DeprovisioningError
- InternalError
- InvalidSelection
- ProvisioningError
|
| MessagingChannelId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- The enhanced Messaging channel or Unified Messaging channel that
the MessagingChannelUsage record is associated with. A
MessagingChannel can be associated with up to three
MessagingChannelUsage records.
- This field is a relationship field.
- Relationship Name
- MessagingChannel
- Relationship Type
- Lookup
- Refers To
- MessagingChannel
|
| RoutingOverride |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- Applicable only to MessagingChannelUsage records with a deployment
type of MJ (Marketing Cloud). RoutingOverride indicates how
messages are delivered in a unified channel where both the Service
and Marketing applications are connected.
- Possible values are:
-
MJKeywordsOnly—If a
messaging user sends a marketing keyword that is defined in
Journey Builder, Journey Builder handles the message delivery
and response. If a messaging user sends a non-keyword
message, Omni-Channel handles the message delivery and
response.
-
NonSessionMessages—If a
messaging user is engaged in an active Service Cloud
messaging session, Service Cloud handles message delivery and
response. If the user isn’t engaged in an active session,
Journey Builder handles message delivery and response.
- Regardless of the RoutingOverride value, outbound messages are
always handled by Service Cloud if the messaging user is engaged in
an active Service Cloud messaging session. A session is considered
active if its status isn't Ended or Error.
|
j