OmniSupervisorConfigSkill

Represents the skills that are visible to the supervisors of an Omni-Channel supervisor configuration. These skills, if visible, appear in the Skills Backlog tab of Omni Supervisor. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules

To access this object, Omni-Channel must be enabled.

Only authenticated internal and external users can access this object.

Fields

Field Details
OmniSupervisorConfigId
Type
reference
Properties
Create, Filter, Group, Sort
Description
A unique identifier for the Omni-Channel supervisor configuration.
This is a relationship field.
Relationship Name
OmniSupervisorConfig
Relationship Type
Lookup
Refers To
OmniSupervisorConfig
SkillId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort
Description
A unique identifier for the skill that’s made visible to the supervisors who are assigned to the Omni-Channel supervisor configuration.
This is a relationship field.
Relationship Name
Skill
Relationship Type
Lookup
Refers To
Skill