PendingServiceRoutingInteractionInfo

Represents PendingServiceRouting interaction information that’s used when work is routed to an agent. For a screen pop, it specifies which records to open when work is routed to an agent from a specific channel. PendingServiceRoutingInteractionInfo is read-only. This object is available in API version 53.0 and later.

Supported Calls

describeSObjects(), query(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled. To view this object, you must have the “Manage Flow” user permission.

Fields

Field	Details
IsFocused	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether this record shows on the agent’s screen when multiple records open at the same time.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the PendingServiceRoutingInteractionInfo.
PendingServiceRoutingId	Type reference Properties Filter, Group, Sort Description The ID of the PendingServiceRouting from which the AgentWork is created. This is a relationship field. Relationship Name PendingServiceRouting Relationship Type Lookup Refers To PendingServiceRouting
PrimaryRecordId	Type reference Properties Filter, Group, Sort Description The ID of the object that’s routed to the agent through Omni-Channel. Relationship Name PrimaryRecord Relationship Type Lookup
TargetFlowName	Type string Properties Filter, Group, Nillable, Sort Description The API name and namespace prefix, if any, of the screen flow to open when work is routed to the agent. This field and the TargetFlowId field can't be populated at the same time. Available in API version 57.0 and later.
TargetObjectId	Type reference Properties Filter, Group, Nillable, Sort Description The record to open when work is routed to the agent. This field is required in API version 56.0 and earlier. In API version 57.0 and later, this field is optional and can’t be populated at the same time as the TargetFlowName field. Relationship Name TargetObject Relationship Type Lookup

Object Reference for the Salesforce Platform

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PendingServiceRoutingInteractionInfo

Supported Calls

Special Access Rules

Fields