PendingServiceRoutingInteractionInfo
Represents PendingServiceRouting interaction information that’s used when
work is routed to an agent. For a screen pop, it specifies which records to open when work
is routed to an agent from a specific channel. PendingServiceRoutingInteractionInfo is
read-only. This object is available in API version 53.0 and later.
Supported Calls
describeSObjects(), query(), retrieve()
Special Access Rules
To access this object, Omni-Channel must be enabled. To view this object, you must have the “Manage Flow” user permission.
Fields
Field | Details |
---|---|
IsFocused |
|
Name |
|
PendingServiceRoutingId |
|
PrimaryRecordId |
|
TargetFlowName |
|
TargetObjectId |
|