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PresenceDeclineReason

Represents an Omni-Channel decline reason that agents can select when declining work requests. This object is available in API version 37.0 and later.

Where possible, we changed noninclusive terms to align with our company value of Equality. Because changing terms in our code can break current implementations, we maintained this object’s name.

Important

Supported Calls

create(), delete(), describeSObjects(), update(), query(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
DeveloperName	Type string Properties Create, Filter, Group, Sort Description The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance slows down while Salesforce generates one for each record. Note Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field. Note
Language	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort Description The language of the PresenceDeclineReason.
MasterLabel	Type string Properties Create, Filter, Group, Sort Description The label for the PresenceDeclineReason.

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Object Reference for the Salesforce Platform