ProductServiceCampaign

Represents a set of activities to be performed on a product service campaign asset, such as a product recall for safety issues or product defects. This object is available in API version 51.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Field Service must be enabled.

Fields

Field Details
Description
Type
textarea
Properties
Create, Nillable, Update
Description
Description of the product service campaign.
EndDate
Type
date
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The date on which the product service campaign ends.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time that the asset was last modified. The UI label is Last Modified Date.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time that the asset was last viewed.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The product service campaign’s owner. By default, the product service campaign owner is the user who created the product service campaign record. The UI label is Product Service Campaign Owner.
Priority
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The priority of the product service campaign.
Possible values are:
  • Critical
  • High
  • Low
  • Medium
Product2Id
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
ID of the Product2 associated with this campaign. The UI label is Product.
ProductServiceCampaignName
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
The name of the product service campaign.
StartDate
Type
date
Properties
Create, Filter, Group, Sort, Update
Description
The date on which the product service campaign starts.
Status
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The status of the product service campaign. The picklist includes the following values, which can be customized:
  • New—Product service campaign created, but there hasn’t yet been any activity.
  • In Progress—Product service campaign has begun.
  • On Hold—Work is paused.
  • Completed—Work is complete.
  • Cannot Complete—Work couldn’t be completed.
  • Closed—All work and associated activity is complete.
  • Canceled—Work is canceled, typically before any work began.
StatusCategory
Type
picklist
Properties
Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort
Description
The category that each Status value falls into. The StatusCategory field has eight default values: seven values that are identical to the default Status values, and None for statuses without a status category.

If you create custom Status values, you must indicate which category it belongs to. For example, if you create a Waiting for Response value, add it the On Hold category. To learn which processes reference StatusCategory, see How are Status Categories Used?

Type
Type
picklist
Properties
Create, Filter, Group, Sort, Update
Description
The type of the product service campaign. The picklist includes the following values, which can be customized:
  • Modification—The asset requires an on-site alteration.
  • Recall—The asset must be returned to the manufacturer for modification or upgrade.
  • Service—The asset needs to be serviced.
  • Upgrade—The asset needs updating.
WorkTypeId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The work type associated with the product service campaign. A customer uses this field as a guide when setting work type for work orders for the product service campaign. Duration, Duration Type, and required skills.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

ProductServiceCampaignFeed
Feed tracking is available for the object.
ProductServiceCampaignHistory
History is available for tracked fields of the object.
ProductServiceCampaignOwnerSharingRule
Sharing rules are available for the object.
ProductServiceCampaignShare
Sharing is available for the object.