ProductServiceCampaignItem

Represents a product service campaign's asset. This object is available in API version 51.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Field Service must be enabled.

Fields

Field Details
AssetId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The asset associated with the product service campaign. Must be present if Product2Id is not present.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time that the asset was last modified. Its UI label is Last Modified Date.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time that the asset was last viewed.
Product2Id
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the Product2 associated with this campaign. The UI label is Product. Must be present if AssetID is not present.
ProductServiceCampaignId
Type
reference
Properties
Create, Filter, Group, Sort
Description
Required. The item’s parent product service campaign record.
ProductServiceCampaignItemNumber
Type
string
Properties
Autonumber, Defaulted on create, Filter, idLookup, Sort
Description
The ID of the product service campaign item.
Status
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The status of the product service campaign item. The picklist includes the following values, which can be customized:
  • New—Product service campaign item created, but there hasn’t yet been any activity.
  • In Progress—Product service campaign item has begun.
  • On Hold—Product service campaign item is paused.
  • Completed—Product service campaign item is complete.
  • Cannot Complete—Product service campaign item couldn’t be completed.
  • Closed—All product service campaign item and associated activity is complete.
  • Canceled—Product service campaign item is canceled, typically before any work began.
StatusCategory
Type
picklist
Properties
Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort
Description
The category that each Status value falls into. The StatusCategory field has eight default values: seven values that are identical to the default Status values, and None for statuses without a status category.

If you create custom Status values, you must indicate which category it belongs to. For example, if you create a Waiting for Response value, add it to the On Hold category. To learn which processes reference StatusCategory, see How are Status Categories Used?

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

ProductServiceCampaignItemFeed
Feed tracking is available for the object.
ProductServiceCampaignItemHistory
History is available for tracked fields of the object.
ProductServiceCampaignItemOwnerSharingRule
Sharing rules are available for the object.
ProductServiceCampaignItemShare
Sharing is available for the object.