QuickTextUsage

Represents the usage of quick text on a record, including which quick text was used, who used it, and how they used it. Quick text is a snippet of text that allows users to send a quick response to a customer. This object is available in API version 47.0 and later.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

This object is always read-only.

Fields

Field Details
AppContext
Type
picklist
Properties
Filter, Group, Nillable, Restricted picklist, Sort
Description
Context in which the quick text was used. Possible values are:
  • Aloha—Salesforce Classic
  • Lightning—Lightning Experience
  • Unknown
Channel
Type
picklist
Properties
Filter, Group, Nillable, Restricted picklist, Sort
Description
The channel in which the quick text was used. Possible values are:
  • Email
  • Event
  • Generic
  • Internal
  • Knowledge
  • Live Agent
  • Messaging
  • Phone
  • Portal
  • Social
  • Task
FolderId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
ID of the folder containing the quick text at the time it was used.
This is a relationship field.
Relationship Name
Folder
Relationship Type
Lookup
Refers To
Folder
LaunchSource
Type
picklist
Properties
Filter, Group, Nillable, Restricted picklist, Sort
Description
How the user started the quick text. Possible values are:
  • Floater
  • Keyboard shortcut
  • Macro
  • Toolbar
LoggedTime
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The time when the quick text was used.
Name
Type
string
Properties
Filter, Group, idLookup, Sort
Description
Name of the quick text.
OwnerId
Type
reference
Properties
Filter, Group, Sort
Description
ID of the group or user that owns the quick text.
This is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
QuickTextID
Type
reference
Properties
Filter, Group, Sort
Description
ID of the quick text.
This is a relationship field.
Relationship Name
QuickText
Relationship Type
Lookup
Refers To
QuickText
UserId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
ID of the user that used the quick text.
This is a relationship field.
Relationship Name
User
Relationship Type
Lookup
Refers To
User

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

QuickTextUsageChangeEvent (API version 62.0)
Change events are available for the object.
QuickTextUsageOwnerSharingRule
Sharing rules are available for the object.
QuickTextUsageShare
Sharing is available for the object.