Recommendation

Represents the recommendations surfaced as offers and actions for Einstein Next Best Action. This object is available in API version 45.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

You must have the Modify All Data or Manage Next Best Action Recommendations user permission to create and edit recommendations.

Fields

Field Details
AcceptanceLabel
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
Label that appears as the accept option on the surfaced recommendation. Maximum size is 80 characters.
ActionReference
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
Flow referenced for this recommendation. Label is Action.
Description
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
Text description of the recommendation. Maximum size is 255 characters.
ExternalId
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Stores an identifier for the recommendation source, such as product, so Einstein can group all responses for a given recommendation.
ImageId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Image referenced by this recommendation. Label is Image.
This is a relationship field.
Relationship Name
Image
Relationship Type
Lookup
Refers To
ContentAsset
IsActionActive
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether the flow referenced in the Action field is active (true) or not (false). Read only.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time when the recommendation was last referenced.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time when the recommendation was last viewed.
Name
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
The name of the recommendation. Maximum size is 80 characters.
NetworkId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
ID of the Experience Cloud site associated with the recommendation (if applicable).
RecommendationKey
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Track responses to a recommendation when it doesn’t have an ID. Maximum size is 255 characters.
RejectionLabel
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
Label that appears as the reject option on the surfaced recommendation. Maximum size is 80 characters.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

RecommendationChangeEvent (API version 48.0)
Change events are available for the object.