Recommendation

Represents the recommendations surfaced as offers and actions for Einstein Next Best Action. This object is available in API version 45.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

You must have the Modify All Data or Manage Next Best Action Recommendations user permission to create and edit recommendations.

Fields

Field	Details
AcceptanceLabel	Type string Properties Create, Filter, Group, Sort, Update Description Label that appears as the accept option on the surfaced recommendation. Maximum size is 80 characters.
ActionReference	Type string Properties Create, Filter, Group, Sort, Update Description Flow referenced for this recommendation. Label is Action.
Description	Type string Properties Create, Filter, Group, Sort, Update Description Text description of the recommendation. Maximum size is 255 characters.
ExternalId	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Stores an identifier for the recommendation source, such as product, so Einstein can group all responses for a given recommendation.
ImageId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description Image referenced by this recommendation. Label is Image. This is a relationship field. Relationship Name Image Relationship Type Lookup Refers To ContentAsset
IsActionActive	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the flow referenced in the Action field is active (true) or not (false). Read only.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time when the recommendation was last referenced.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time when the recommendation was last viewed.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the recommendation. Maximum size is 80 characters.
NetworkId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the Experience Cloud site associated with the recommendation (if applicable).
RecommendationKey	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Track responses to a recommendation when it doesn’t have an ID. Maximum size is 255 characters.
RejectionLabel	Type string Properties Create, Filter, Group, Sort, Update Description Label that appears as the reject option on the surfaced recommendation. Maximum size is 80 characters.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

RecommendationChangeEvent (API version 48.0): Change events are available for the object.

Object Reference for the Salesforce Platform

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Recommendation

Supported Calls

Special Access Rules

Fields

Associated Objects