SchedulingAdherenceDetail

Represents the breakdown of daily shift adherence data by agent status. This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

The org requires a Workforce Engagement license, and both Workforce Engagement and Omni-Channel must be enabled. The user requires the Workforce Engagement Planner or Workforce Engagement Admin permission set.

Fields

Field Details
IsShrinkage
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates if the linked status is considered as shrinkage time (true) or not (false). Shrinkage time is time, such as breaks, when an agent doesn’t receive work.
The default value is false.
Name
Type
string
Properties
Autonumber, Defaulted on create, Filter, idLookup, Sort
Description
A number that identifies this detail record.
SchedulingAdherenceSummaryId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the Scheduling Adherence Summary.
This is a relationship field.
Relationship Name
SchedulingAdherenceSummary
Relationship Type
Lookup
Refers To
SchedulingAdherenceSummary
StatusId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the agent status represented by this detail record.
This is a relationship field.
Relationship Name
Status
Relationship Type
Lookup
Refers To
ServicePresenceStatus
StatusName
Type
string
Properties
Filter, Group, Nillable, Sort
Description
The name of the agent status represented by this detail record.
TotalStatusMinutes
Type
int
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Total minutes that the agent was present with this status.