Object Reference for the Salesforce Platform
j
No Results
Search Tips:
- Please consider misspellings
- Try different search keywords
SchedulingAdherenceDetail
Represents the breakdown of daily shift adherence data by agent status.
This object is available in API version 54.0 and later.
Supported Calls
create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()
Special Access Rules
The org requires a Workforce Engagement license, and both Workforce Engagement and Omni-Channel must be enabled. The user requires the Workforce Engagement Planner or Workforce Engagement Admin permission set.
Fields
| Field | Details |
|---|---|
| IsShrinkage |
|
| Name |
|
| SchedulingAdherenceSummaryId |
|
| StatusId |
|
| StatusName |
|
| TotalStatusMinutes |
|