SchedulingAdherenceSummary

Represents daily shift adherence data for a service resource in a service territory and job profile on a specific date. This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

The org requires a Workforce Engagement license, and both Workforce Engagement and Omni-Channel must be enabled. The user requires the Workforce Engagement Planner or Workforce Engagement Admin permission set.

Fields

Field Details
AdherencePercentage
Type
double
Properties
Filter, Sort
Description
Percentage of time that the agent was present during the scheduled shift time.
This is a calculated field.
Formula
AdherencePercentage = 
TotalAdherenceMinutes / TotalScheduledMinutes
ConformancePercentage
Type
double
Properties
Filter, Sort
Description
Percentage of time when the agent was present versus the duration of scheduled shifts. The time that the agent is present can extend beyond the scheduled shift.
This is a calculated field.
Formula
ConformancePercentage = 
TotalPresenceMinutes / TotalScheduledMinutes
Date
Type
date
Properties
Create, Filter, Group, Sort, Update
Description
Date for which the adherence data is calculated.
JobProfileId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the job profile.
This is a relationship field.
Relationship Name
JobProfile
Relationship Type
Lookup
Refers To
JobProfile
JobProfileName
Type
string
Properties
Filter, Group, Nillable, Sort
Description
The name of the job profile.
Name
Type
string
Properties
Autonumber, Defaulted on create, Filter, idLookup, Sort
Description
A number that identifies this summary record.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The user who owns the schedule adherence summary.
This is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
ServiceResourceId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the service resource.
This is a relationship field.
Relationship Name
ServiceResource
Relationship Type
Lookup
Refers To
ServiceResource
ServiceResourceName
Type
string
Properties
Filter, Group, Nillable, Sort
Description
The name of the service resource.
ServiceTerritoryId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the service territory.
This is a relationship field.
Relationship Name
ServiceTerritory
Relationship Type
Lookup
Refers To
ServiceTerritory
ServiceTerritoryName
Type
string
Properties
Filter, Group, Nillable, Sort
Description
The name of the service territory.
TotalAdherenceMinutes
Type
int
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Total minutes that the agent was present during a shift.
TotalInteractionMinutes
Type
int
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Total minutes that the agent was actively receiving work.
TotalPresenceMinutes
Type
int
Properties
Filter, Group, Nillable, Sort
Description
Total minutes of agent presence time.
This is a calculated field.
Formula
TotalPresenceMinutes = 
TotalInteractionMinutes + TotalShrinkageMinutes
TotalScheduledMinutes
Type
int
Properties
Create, Filter, Group, Sort, Update
Description
Total minutes of scheduled shift time for the agent.
TotalShrinkageMinutes
Type
int
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Total minutes that the agent was present but not receiving work, such as break times.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

SchedulingAdherenceSummaryOwnerSharingRule
Sharing rules are available for the object.
SchedulingAdherenceSummaryShare
Sharing is available for the object.