SchedulingAdherenceSummary

Represents daily shift adherence data for a service resource in a service territory and job profile on a specific date. This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

The org requires a Workforce Engagement license, and both Workforce Engagement and Omni-Channel must be enabled. The user requires the Workforce Engagement Planner or Workforce Engagement Admin permission set.

Fields

Field	Details
AdherencePercentage	Type double Properties Filter, Sort Description Percentage of time that the agent was present during the scheduled shift time. This is a calculated field. Formula `AdherencePercentage = TotalAdherenceMinutes / TotalScheduledMinutes`
ConformancePercentage	Type double Properties Filter, Sort Description Percentage of time when the agent was present versus the duration of scheduled shifts. The time that the agent is present can extend beyond the scheduled shift. This is a calculated field. Formula `ConformancePercentage = TotalPresenceMinutes / TotalScheduledMinutes`
Date	Type date Properties Create, Filter, Group, Sort, Update Description Date for which the adherence data is calculated.
JobProfileId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the job profile. This is a relationship field. Relationship Name JobProfile Relationship Type Lookup Refers To JobProfile
JobProfileName	Type string Properties Filter, Group, Nillable, Sort Description The name of the job profile.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description A number that identifies this summary record.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The user who owns the schedule adherence summary. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
ServiceResourceId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the service resource. This is a relationship field. Relationship Name ServiceResource Relationship Type Lookup Refers To ServiceResource
ServiceResourceName	Type string Properties Filter, Group, Nillable, Sort Description The name of the service resource.
ServiceTerritoryId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the service territory. This is a relationship field. Relationship Name ServiceTerritory Relationship Type Lookup Refers To ServiceTerritory
ServiceTerritoryName	Type string Properties Filter, Group, Nillable, Sort Description The name of the service territory.
TotalAdherenceMinutes	Type int Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Total minutes that the agent was present during a shift.
TotalInteractionMinutes	Type int Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Total minutes that the agent was actively receiving work.
TotalPresenceMinutes	Type int Properties Filter, Group, Nillable, Sort Description Total minutes of agent presence time. This is a calculated field. Formula `TotalPresenceMinutes = TotalInteractionMinutes + TotalShrinkageMinutes`
TotalScheduledMinutes	Type int Properties Create, Filter, Group, Sort, Update Description Total minutes of scheduled shift time for the agent.
TotalShrinkageMinutes	Type int Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Total minutes that the agent was present but not receiving work, such as break times.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

SchedulingAdherenceSummaryOwnerSharingRule: Sharing rules are available for the object.
SchedulingAdherenceSummaryShare: Sharing is available for the object.

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Object Reference for the Salesforce Platform