SchedulingAdherenceSummary
Represents daily shift adherence data for a service resource in a service
territory and job profile on a specific date. This object is available in API version
54.0 and later.
Supported Calls
create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()
Special Access Rules
The org requires a Workforce Engagement license, and both Workforce Engagement and Omni-Channel must be enabled. The user requires the Workforce Engagement Planner or Workforce Engagement Admin permission set.
Fields
Field | Details |
---|---|
AdherencePercentage |
|
ConformancePercentage |
|
Date |
|
JobProfileId |
|
JobProfileName |
|
Name |
|
OwnerId |
|
ServiceResourceId |
|
ServiceResourceName |
|
ServiceTerritoryId |
|
ServiceTerritoryName |
|
TotalAdherenceMinutes |
|
TotalInteractionMinutes |
|
TotalPresenceMinutes |
|
TotalScheduledMinutes |
|
TotalShrinkageMinutes |
|
Associated Objects
This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.
- SchedulingAdherenceSummaryOwnerSharingRule
- Sharing rules are available for the object.
- SchedulingAdherenceSummaryShare
- Sharing is available for the object.