| BusinessHoursId |
- Type
- reference
- Properties
- Filter, Group,
Nillable, Sort
- Description
- Required. ID of the BusinessHours associated with the entitlement. Must be a valid business hours
ID.
|
| Description |
- Type
- textarea
- Properties
- Filter, Nillable
- Description
- A description of the entitlement process.
|
| IsActive |
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Indicates whether the entitlement process is active (true) or not (false).
|
| IsVersionDefault |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the entitlement process is the
default version (true) or not (false).
- This field is available in API version 28.0 and later in organizations that have
entitlement versioning enabled.
|
| LastViewedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date when the SlaProcess was last viewed.
|
| Name |
- Type
- string
- Properties
- Filter, idLookup
- Description
- The name of the entitlement process.
|
| NameNorm |
- Type
- string
- Properties
- Filter, Group, Sort
- Description
- The read-only value for the unique name of the entitlement process or the entitlement
process version. If entitlement versioning is enabled, this value is automatically
generated for each version of an entitlement process in this form: process
name+_v + x, where x is the version
number (for example, “gold_support_v2”).
- If entitlement versioning isn’t enabled, this value is the same as
Name.
- This field is available in API version 28.0 and later.
|
| SObjectType |
- Type
- picklist
- Properties
- Restricted picklist, Filter, Group, Sort
- Description
- The type of records that the entitlement process can run on. Its values are:
An entitlement process runs only on records that match its type. For example, a Case
entitlement process that’s applied to an entitlement runs only on cases associated with
the entitlement, not on work orders. As a best practice, therefore, manage customers’
work orders and cases on separate entitlements.
The field label in the user interface
is Entitlement Process Type.
|
| StartDateField |
- Type
- picklist
- Properties
- Filter, Restricted picklist
- Description
- The criteria for cases to enter the entitlement process. Cases can enter the process
based on:
- The creation date on a case
- A custom date/time field on a case
|
| VersionMaster |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Identifies the sequence of versions to which this
entitlement process belongs. This field’s contents can be any value as long as it
is identical among all versions of the entitlement process.
- This field is available in API version 28.0 and later in organizations that have
entitlement versioning enabled.
|
| VersionNotes |
- Type
- textarea
- Properties
- Filter, Group, Nillable, Sort
- Description
- The description of the entitlement process
version.
- This field is available in API version 28.0 and later in organizations that have
entitlement versioning enabled.
|
| VersionNumber |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The version number of the entitlement process. Must be 1
or greater.
- This field is available in API version 28.0 and later in organizations that have
entitlement versioning enabled.
|
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