CaseParticipant

Represents a junction between a case, and an account or a contact. This object stores the details of the participant associated with a case. This participant could be the applicant, co-applicant, a household, or even a business account. This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Fields and values added in API version 58.0 are available if the add-on license for Financial Services Cloud is enabled.

Fields

Field	Details
AuthorizationProof	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description How the participant communicated their consent. This field is available in API version 58.0 and later. Possible values are: `Email Consent` `Joint Ownership` `Power of Attorney` `Verbal Consent`
CaseId	Type reference Properties Create, Filter, Group, Sort, Update Description The case associated with the case participant record. This field is a relationship field. Relationship Name Case Relationship Type Lookup Refers To Case
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last viewed this record or list view. If this value is null, possibly the user only accessed this record or list view (`LastReferencedDate`) but didn't view it.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the case participant record.
ParticipantId	Type reference Properties Create, Filter, Group, Sort, Update Description The participant associated with the case participant record. This field is a polymorphic relationship field. Relationship Name Participant Relationship Type Lookup Refers To Account, Contact
PreferredCallTimeFrom	Type time Properties Create, Filter, Nillable, Sort, Update Description The start of the preferred time window for contacting the participant. This field is available in API version 58.0 and later.
PreferredCallTimeTo	Type time Properties Create, Filter, Nillable, Sort, Update Description The end of the preferred time window for contacting the participant. This field is available in API version 58.0 and later.
PreferredCommunicationMode	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description How the participant prefers to receive messages. This field is available in API version 58.0 and later. Possible values are: `Email` `Phone` `SMS`
Role	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The role of the case participant. Possible values are: `Applicant` `Complainant Representative` (Available in API version 58.0 and later.) `Inspection Officer` `Lawyer` `Observer` `Perpetrator` `Primary Caretaker` `Victim` The default value is `Applicant`.
Status	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description The status of the case participant. Possible values are: `Active` `Inactive` `In Review` (Available in API version 58.0 and later.) `Pending` (Available in API version 58.0 and later.) `Submitted` (Available in API version 58.0 and later.)

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

CaseParticipantFeed: Feed tracking is available for the object.
CaseParticipantHistory: History is available for tracked fields of the object.

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Object Reference for the Salesforce Platform