| AccountId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the Account associated with this complaint.
- This field is a relationship field.
- Relationship Name
- Account
- Relationship Type
- Lookup
- Refers To
- Account
|
| BusinessAddress |
- Type
- textarea
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The address of the business.
|
| BusinessName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The name of the business.
|
| CauseSubtype |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The subtype of complaint cause. This field is available in API
version 58.0 and later.
- Possible values are:
- Misleading advertisement or documentation
|
| CauseType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The type of complaint cause. This field is available in API
version 58.0 and later.
- Possible values are:
|
| Comments |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- Additional details about the complaint. This field is available in
API version 51.0 and later.
|
| CompensationAmount |
- Type
- currency
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- Any amount of money offered to resolve the complaint. This field
is available in API version 58.0 and later.
|
| ComplaintCaseId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the related Case. This field is available in API version
58.0 and later.
- This field is a relationship field.
- Relationship Name
- ComplaintCase
- Relationship Type
- Lookup
- Refers To
- Case
|
| ComplaintCaseStatus |
- Type
- picklist
- Properties
- Defaulted on create, Filter, Group, Nillable, Sort
- Description
- The status of the related Case. This field is available in API
version 58.0 and later.
- Possible values are:
- Closed
- Escalated
- In Progress
- Merged
- New
- On Hold
- Response Received
- Waiting for Customer
- Working
- The default value is New.
|
| ComplaintSubType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The subtype of complaint. All values except Fire Safety are available in API
version 58.0 and later.
- Possible values are:
- Account Opening/Closure
- Amount Not Dispensed
- Attempts to Collect Debt not Owed
- Auto Debit Mandate
- Communication Tactics
- Credit Limit Changed
- Credit Report / Credit Score
- Delays / Timescales
- Disputes over sums/charges
- Errors / not following instructions
- Fire Safety
- Fraud Handling
- Inaccessible ATMs
- Inaccessible Branch Entrances
- Inaccessible Mobile banking features
- Inaccessible Website
- Misleading Advertising
- Mobile Banking - Features or Functionality
- No Written Notification About Debt
- Online Banking - Features or Functionality
- Other General Admin/Customer Service
- Others
- Problem when Making Payments
- Product Disclosure Information
- Product Performance/Features
- Unauthorised Transaction(s)
- Unclear Arrangement
- Unclear Guidance
- Unsuitable Advice
|
| ComplaintType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The type of complaint. All values except Safety are available in API version
58.0 and later.
- Possible values are:
- Accessibility Issues
- Advising, Selling and Arranging
- Digital or Technology
- Financial Hardship or Collections
- General Admin/ Customer Service
- Information, sums/ charges or Product Performance
- Lending / Credit
- Marketing or Corporate Communications
- Others
- Safety
- Transaction Related
|
| Description |
- Type
- textarea
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- A description of the complaint.
|
| Email |
- Type
- email
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The email of the complainant.
|
| EscalationCause |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The reason the complaint was escalated. This field is available
in API version 58.0 and later.
- Possible values are:
- Alleged ADA Violation
- Alleged Discrimination
- Alleged MLA Violation
- Alleged SCRA Violation
- Alleged UDAAP Violation
- Consumer Protection Agency Involvement
- Lawsuit Filed
- Media Involvement
- None
- Received by Executive Leadership
- The default is None.
|
| FirstName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The given name of the complainant.
|
| IncidentDate |
- Type
- date
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The date of the incident.
- The default is the date this record was created, but this field is
editable.
|
| IsComplainantAuthorized |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Whether the person who filed the complaint is an authorized
representative of the Account. This field is available in API
version 58.0 and later.
- The default value is false.
|
| IsReporterConfidential |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- The reporter's request for confidentiality.
- The default value is false.
|
| LastName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The family name of the complainant.
|
| LastReferencedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last accessed this record, a
record related to this record, or a list view.
|
| LastViewedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last viewed this record or
list view. If this value is null, possibly the user only accessed
this record or list view (LastReferencedDate) but didn't view it.
|
| MobileNumber |
- Type
- phone
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The mobile number of the complainant.
|
| Name |
- Type
- string
- Properties
- Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description
- The name of the complaint.
|
| OwnerId |
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- The ID of the complaint owner.
- This field is a polymorphic relationship field.
- Relationship Name
- Owner
- Relationship Type
- Lookup
- Refers To
- Group, User
|
| Priority |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
- Description
- The priority of the complaint.
- Possible values are:
- The default value is Medium.
|
| ProductType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The product that the complaint is about. This field is available
in API version 58.0 and later.
- Possible values are:
- ATM / debit card
- Credit Card or Prepaid Card
- Insurance
- Investments
- Merchant Services
- Mobile / electronic banking
- Money transfers, virtual currency, and money services
- Mortgage / Home Finance
- Other
- Personal Loan / other loans
- Vehicle loan or lease
|
| ReceivedDate |
- Type
- date
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The date the complaint was received. This field is available in
API version 58.0 and later.
|
| ReporterAddress |
- Type
- textarea
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The address of the reporter for further communication.
|
| ReporterCategory |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- Role of the reporter in the organization.
- Possible values are:
- Childcare
Providers
- Healthcare worker
- Law Enforcement
- Medical Examiners
- Mental Health
Professionals
- Other
- School Personnel
- Social Worker
- The default value is School
Personnel.
|
| ReporterOrganization |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The organization the reporter is part of.
|
| ShouldInclInRegulatoryRpt |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Whether this complaint must be included in a regulatory report.
This field is available in API version 58.0 and later.
- The default value is false.
|
| SourceType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The source of the complaint. This field is available in API
version 58.0 and later.
- Possible values are:
- Branch
- Consumer Protection Agency
- Contact Centre
- Mobile App
- Regulatory Agency
- Social Media
- Web Chat
|
| Status |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
- Description
- The status of the complaint.
- Possible values are:
- In Review
- Resolved
- Submitted
- The default value is Submitted.
|
| Subject |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- Subject of the complaint. This field is available in API version
51.0 and later.
|
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