SvcCatalogRequest

Represents a request made by a user using the Service Catalog. Catalog builders use this object to report on Service Catalog activity. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

To access this object, get the Service Catalog Access permission set license, Employee Productivity Starter license, or Employee Productivity Plus add-on license.

Fields

Field Details
CatalogItemDescription
Type
textarea
Properties
Create, Nillable, Update
Description
Description for the catalog item.
CatalogItemName
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Name of the catalog item.
CatalogItemVersion
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Version for the catalog item.
This is a calculated field. Available in API version 58.0 and later.
ClosedDate
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
The date and time when the request was closed. This field is automatically populated when IsClosed is 'true'.
CurrencyIsoCode
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
ISO code of the currency. Must be one of the valid alphabetic, three-letter currency ISO codes defined by the ISO 4217 standard, such as USD, GBP, or JPY. Must be unique within your organization. Default value is USD-U.S. Dollar.
FlowInterviewGuid
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Unique GUID associated with the automation that was executed as part of the catalog item. Available in API version 60.0 and later.
IsClosed
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the request has been resolved. This field is automatically checked when ClosedDate is populated.
The default value is false.
ItemFlowVersion
Type
string
Properties
Filter, Group, Nillable, Sort
Description
Version for the item flow.
This is a calculated field.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.
Name
Type
string
Properties
Autonumber, Defaulted on create, Filter, idLookup, Sort
Description
The Service Catalog request number.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
ID for the owner record.
This is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
Status
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
The status of the service catalog request. Available in API version 60.0 and later.
Possible values are:
  • CompletedExecution—Default
  • CreatedRequest
  • StartedExecution
SubmitterId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
ID for the submitter record.
This is a relationship field.
Relationship Name
Submitter
Relationship Type
Lookup
Refers To
User
SvcCatalogItemDefinitionId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The catalog item that was used to create this request.
This is a relationship field.
Relationship Name
SvcCatalogItemDefinition
Relationship Type
Lookup
Refers To
SvcCatalogItemDef
TargetCustomerId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The customer ID that the request was submitted for. For example, when an agent runs a catalog item for a given contact, the contact is represented by the TargetCustomerId. Available in API version 61.0 and later.
This is a polymorphic relationship field.
Relationship Name
TargetCustomer
Relationship Type
Lookup
Refers To
Contact, User