SwarmMember

Represents a Salesforce member, such as an agent, of a swarm. This object is available in API version 55.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

To access this object for swarming in Salesforce, enable the Run Flows and Service Cloud User user permissions. For swarming in Slack, connect Salesforce to Slack and enable the Run Flows and Slack Service User user permissions.

Fields

Field Details
AssignedDateTime
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
Date and time the member is added to the swarm.
CompletedDateTime
Type
dateTime
Properties
Create, Filter, Nillable, Sort, Update
Description
Date and time the member exits the swarm or the swarm closes.
HelpNeeded
Type
textarea
Properties
Create, Nillable, Update
Description
Short description of the problem that the swarm is trying to solve.
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
Timestamp when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
Timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.
Name
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
Name of the swarm or record number.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
ID of the Salesforce user assigned to a swarm.
This field is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
RelatedRecordId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
ID of the record the swarm’s problem is related to. The record can be of, for example, a case, incident, sales opportunity, or change request.
This field is a polymorphic relationship field.
Relationship Name
RelatedRecord
Relationship Type
Lookup
Refers To
Account, Case, ChangeRequest, Incident, Opportunity, Problem, User
Status
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Status of the swarm member or swarm.
Possible values are:
  • Closed
  • In Progress
  • New
The default value is New.
SwarmId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
ID of the swarm the member belongs to.
This field is a relationship field.
Relationship Name
Swarm
Relationship Type
Lookup
Refers To
Swarm

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

SwarmMemberFeed
Feed tracking is available for the object.
SwarmMemberHistory
History is available for tracked fields of the object.
SwarmMemberOwnerSharingRule
Sharing rules are available for the object.
SwarmMemberShare
Sharing is available for the object.