UnifiedVoiceCallParticipant

Represents a participant in a voice call. This object is available for reports and dashboards in the Winter ’24 release and later.

Supported Calls

describeSObjects(), query(), retrieve()

This object is available only for reporting. It isn’t supported for SOQL queries and APIs.

Note

Special Access Rules

We’re retiring Einstein Activity Capture Activity 360 Reporting. Starting in Summer ’25, this object isn’t available with Einstein Activity Capture unless Activity 360 Reporting was enabled in your org in Spring ’25 or earlier. See Knowledge Article: Einstein Activity Capture Activity 360 Reporting, Activity Metrics, Activities Dashboard Upcoming Retirement

Fields

Field Details
ActivityId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
ID of the voice call the person is participating in.
This field is a relationship field.
Relationship Name
Activity
Relationship Type
Lookup
Refers To
UnifiedVoiceCall
ChannelAddress
Type
string
Properties
Filter, Nillable
Description
The phone number of the participant. The phone number is captured at the time of the communication; it doesn’t change if the contact’s phone number is updated later.
ListenRatio
Type
double
Properties
Filter, Nillable
Description
Ratio of time the participant was listening versus talking in the voice call.
ParticipantType
Type
picklist
Properties
Filter, Nillable, Restricted picklist
Description
The participant’s role in the activity.
Possible values are:
  • AssignedTo
  • Attendee
  • BCC
  • CC
  • From
  • OptionalAttendee
  • Organizer
  • To
PersonId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
ID of the person participating in the voice call.
This field is a polymorphic relationship field.
Relationship Name
Person
Relationship Type
Lookup
Refers To
Contact, Lead, User
TalkRatio
Type
double
Properties
Filter, Nillable
Description
Ratio of time the participant was talking versus listening in the voice call.