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UnifiedVoiceCallParticipant

Represents a participant in a voice call. This object is available for reports and dashboards in the Winter ’24 release and later.

Supported Calls

describeSObjects(), query(), retrieve()

This object is available only for reporting. It isn’t supported for SOQL queries and APIs.

Note

Special Access Rules

Einstein Activity Capture and Activity 360 Reporting must be enabled.

Fields

Field	Details
ActivityId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the voice call the person is participating in. This field is a relationship field. Relationship Name Activity Relationship Type Lookup Refers To UnifiedVoiceCall
ChannelAddress	Type string Properties Filter, Nillable Description The phone number of the participant. The phone number is captured at the time of the communication; it doesn’t change if the contact’s phone number is updated later.
ListenRatio	Type double Properties Filter, Nillable Description Ratio of time the participant was listening versus talking in the voice call.
ParticipantType	Type picklist Properties Filter, Nillable, Restricted picklist Description The participant’s role in the activity. Possible values are: `AssignedTo` `Attendee` `BCC` `CC` `From` `OptionalAttendee` `Organizer` `To`
PersonId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the person participating in the voice call. This field is a polymorphic relationship field. Relationship Name Person Relationship Type Lookup Refers To Contact, Lead, User
TalkRatio	Type double Properties Filter, Nillable Description Ratio of time the participant was talking versus listening in the voice call.

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Object Reference for the Salesforce Platform