| AtCapacityDuration |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The duration that the user is at full capacity. This
field is updated when the agent’s capacity changes, such
as when the agent is assigned, declines, or closes a
work item. Available in API versions 34.0 and
later.
|
| AverageCapacity |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
- The user’s average capacity. This field is updated when
the agent’s capacity changes, such as when the agent is
assigned, declines, or closes a work item. Available in
API versions 34.0 and later.
|
| ConfiguredCapacity |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The user’s total configured primary capacity.
|
| ConfiguredInterruptCapacity |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The user’s total configured interruptible capacity.
Available in version 57.0 and later when the
Interruptible Capacity feature is enabled.
|
|
|
| IdleDuration |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The duration that the user is idle. This field is
updated when the agent’s capacity changes, such as when
the agent is assigned, declines, or closes a work item.
Available in API versions 34.0 and later.
|
| IsAway |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the user’s status is Away.
- The default value is false.
|
| IsCurrentState |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether a presence status is the user’s
current state. If true, the agent is in that presence
status. Available in API versions 34.0 and later.
- The default value is false.
|
| Name |
- Type
- string
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- An automatically generated ID number that identifies the
record.
|
| OwnerId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- The ID of the owner of the
UserServicePresence entity. For
external routing, allows the entity to be used in the
Streaming API to listen to events whenever a
UserServicePresence record is
created, modified, or deleted.
|
| ServicePresenceStatusId |
- Type
- reference
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The ID of the presence status that’s associated with the
presence user that’s specified by the
UserId.
|
| StatusDuration |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The duration of the user service presence status. This
field is set only when the current user service presence
status ends, such as when the agent changes to another
presence status or logs out. Available in API versions
34.0 and later.
- This field is a calculated field: StatusEndDate -
StatusStartDate.
|
| StatusEndDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The end date of the user service presence status. This
field is set only when the current user service presence
status ends, such as when the agent changes to another
presence status or logs out. Available in API versions
34.0 and later.
|
| StatusStartDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The start date of the user service presence status.
Available in API versions 34.0 and later.
|
| UserId |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The ID of the Omni-Channel user.
|
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