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Workload

Represents the time series for work item volume and average handle time from aggregation and forecasting processes. This object is available in API version 49.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

The org must have the Workforce Engagement license. To view, create, edit, or delete records, the user must have the Workforce Engagement Analyst permission set.

Fields

Field	Details
Description	Type textarea Properties Create, Filter, Group, Nillable, Sort, Update Description Additional information about the workload
EndDateTime	Type dateTime Properties Create, Filter, Sort Description The end date and time of the time series represented by the Workload object.
IsOmni	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort Description Indicates that the workload is Omni-based. The default value is 'false'.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The workload name.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The owner of the workload. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
StartDateTime	Type dateTime Properties Create, Filter, Sort Description The start date and time of the time series represented by the Workload object.
TimeZone	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort Description The time zone associated with the workload. Possible values are the time zones supported by Workforce Engagement. This field is available in API version 56.0 and later.
WorkloadType	Type picklist Properties Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update Description The type of the workload. Possible values are: `F`—Forecasted `H`—Historical `IH`—Intraday History. This value is available in API version 55.0 and later. The default value is 'H'.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

WorkloadOwnerSharingRule: Sharing rules are available for the object.
WorkloadShare: Sharing is available for the object.

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Object Reference for the Salesforce Platform