Workload
Represents the time series for work item volume and average handle time from
aggregation and forecasting processes. This object is available in API version 49.0
and later.
Supported Calls
create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()
Special Access Rules
The org must have the Workforce Engagement
license. To view, create, edit, or delete records, the user must have the Workforce
Engagement Analyst permission set.
Fields
Field | Details |
---|---|
Description |
|
EndDateTime |
|
IsOmni |
|
Name |
|
OwnerId |
|
StartDateTime |
|
TimeZone |
|
WorkloadType |
|
Associated Objects
This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.
- WorkloadOwnerSharingRule
- Sharing rules are available for the object.
- WorkloadShare
- Sharing is available for the object.