WorkOrder

Represents field service work to be performed for a customer. This object is available in API version 36.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Work orders or Field Service must be enabled.
The following fields can’t be edited, regardless of your field-level security settings:
- Discount
- GrandTotal
- IsGeneratedFromMaintenancePlan
- RootWorkOrderId

Fields

Field Name	Details
AccountId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The account associated with the work order. This is a relationship field. Relationship Name Account Relationship Type Lookup Refers To Account
Address	Type address Properties Filter, Nillable Description The compound form of the address where the work order is completed.
AssetId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The asset associated with the work order. This is a relationship field. Relationship Name Asset Relationship Type Lookup Refers To Asset
AssetWarrantyId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The asset warranty term associated with the work order. This field is available in API version 50.0 and above.
BusinessHoursId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The business hours associated with the work order. This is a relationship field. Relationship Name BusinessHours Relationship Type Lookup Refers To BusinessHours
CaseId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The case associated with the work order. This is a relationship field. Relationship Name Case Relationship Type Lookup Refers To Case
City	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The city where the work order is completed. Maximum length is 40 characters.
ContactId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The contact associated with the work order. This is a relationship field. Relationship Name Contact Relationship Type Lookup Refers To Contact
Country	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The country where the work order is completed. Maximum length is 80 characters.
CurrencyIsoCode	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Available only for orgs with the multicurrency feature enabled. Contains the ISO code for any currency allowed by the organization. The label in the user interface is Currency ISO Code.
Description	Type textarea Properties Create, Nillable, Update Description The description of the work order. Try to include the steps needed to change the work order’s status to Completed.
Discount	Type percent Properties Filter, Nillable, Sort Description Read only. The weighted average of the discounts on all line items in the work order. It can be any positive number up to 100.
Duration	Type double Properties Create, Filter, Nillable, Sort, Update Description The estimated time required to complete the work order. Specify the duration unit in the Duration Type field. If the Duration field on a Work Order is null, it adopts the duration value from the Work Type object when the work type is updated or inserted. Work order duration and work order line item duration are independent of each other. If you want work order duration to automatically show the sum of the work order line items’ duration, replace the Duration field on work orders with a custom roll-up summary field. Note
DurationInMinutes	Type double Properties Filter, Nillable, Sort Description The estimated duration in minutes. For internal use only.
DurationType	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The unit of the duration: Minutes or Hours.
EndDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date when the work order is completed. This field is blank unless you set up an Apex trigger or quick action to populate it. For example, you can create a quick action that sets the EndDate to 365 days after the StartDate.
EntitlementId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The entitlement associated with the work order.
GeocodeAccuracy	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Accuracy level of the geocode for the address. See Compound Field Considerations and Limitations for details on geolocation compound fields. conref="sforce_api_objects_workorderlineitem.xml#sforce_api_objects_workorderlineitem/api_only" Note
GrandTotal	Type currency Properties Filter, Nillable, Sort Description Read only. The total price of the work order with tax added.
IsClosed	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the work order is closed (`true`) or open (`false`). Use this field to report on closed versus open work orders. Tip
IsGeneratedFromMaintenancePlan	Type boolean Properties Defaulted on create, Filter, Group, Sort Description (Read Only) Indicates that the work order was generated from a maintenance plan (`true`), rather than manually created (`false`). This option is deselected for work orders that were generated from maintenance plans before Summer ’18. Note
IsStopped	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether a milestone is paused (`true`) or counting down (`false`). This field is available only if Enable stopped time and actual elapsed time is selected on the Entitlement Settings page.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the work order was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the work order was last viewed.
Latitude	Type double Properties Create, Filter, Nillable, Sort, Update Description Used with Longitude to specify the precise geolocation of the address where the work order is completed. Acceptable values are numbers between –90 and 90 with up to 15 decimal places. See Compound Field Considerations and Limitations for details on geolocation compound fields. This field is available in the API only. Note
LineItemCount	Type int Properties Filter, Group, Nillable, Sort Description The number of work order line items in the work order. Its label in the user interface is Line Items.
LocationId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The location associated with the work order. For example, a work site. This is a relationship field. Relationship Name Location Relationship Type Lookup Refers To Location
Longitude	Type double Properties Create, Filter, Nillable, Sort, Update Description Used with Latitude to specify the precise geolocation of the address where the work order is completed. Acceptable values are numbers between –180 and 180 with up to 15 decimal places. See Compound Field Considerations and Limitations for details on geolocation compound fields. This field is available in the API only. Note
MaintenancePlanId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The maintenance plan associated with the work order. When the work order is auto-generated from a maintenance plan, this field automatically lists the related plan.
MaintenanceWorkRuleId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the maintenance work rule that generated this work order. This field is available in API version 50.0 and above.
MilestoneStatus	Type string Properties Group, Nillable, Sort Description Indicates the status of a milestone. This field is visible if an entitlement process is applied to a work order.
MinimumCrewSize	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The minimum crew size allowed for a crew assigned to the work order. If you’re not using the Field Service managed package, this field serves as a suggestion rather than a rule. If you are using the managed package, the scheduling optimizer counts the number of service crew members on a service crew to determine whether it fits a work order’s minimum crew size requirement.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The work order’s assigned owner. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
ParentWorkOrderId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The work order’s parent work order, if it has one. Create a custom report to view a work order’s child work orders. Tip This is a relationship field. Relationship Name ParentWorkOrder Relationship Type Lookup Refers To WorkOrder
PostWorkSummary	Type textarea Properties Create, Nillable, Update Description The summary of a completed work order that’s either entered manually or created by an AI agent.
PostalCode	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The postal code where the work order is completed. Maximum length is 20 characters.
PreWorkBriefPromptTemplate	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the activated Pre-Work Brief prompt template.
Pricebook2Id	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The price book associated with the work order. Adding a price book to the work order lets you assign different price book entries to the work order’s line items. This is only available if Product2 is enabled. This is a relationship field. Relationship Name Pricebook2 Relationship Type Lookup Refers To Pricebook2
Priority	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The priority of the work order. The picklist includes the following values, which can be customized: Low Medium High Critical
ProductServiceCampaignId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The product service campaign associated with the work order.
ProductServiceCampaignItemId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The product service campaign item associated with the work order.
RecommendedCrewSize	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The recommended number of people on the service crew assigned to the work order. For example, you might have a Minimum Crew Size of 2 and a Recommended Crew Size of 3.
ReturnOrderId	Type reference Properties Filter, Group, Nillable, Sort Description The return order associated with the work order.
ReturnOrderLineItemId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The return order line item associated with the work order.
RootWorkOrderId	Type reference Properties Filter, Group, Nillable, Sort Description (Read only) The top-level work order in a work order hierarchy. Depending on where a work order lies in the hierarchy, its root could be the same as its parent. View a work order’s child work order in the Child Work Orders related list. Note This is a relationship field. Relationship Name RootWorkOrder Relationship Type Lookup Refers To WorkOrder
ServiceAppointmentCount	Type int Properties Filter, Group, Nillable, Sort Description The number of service appointments on the work order.
ServiceContractId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The service contract associated with the work order.
ServiceDocumentTemplate	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The template ID which sets the template for each service document for the Document Builder feature.
ServiceReportLanguage	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The language used for all service reports and service report previews created for the work order, its service appointments, and its work order line items and their service appointments. If the field is blank, service reports are generated in the default language in Salesforce of the person creating the report. To appear as an option in the ServiceReportLanguage field, a language must be set up in Translation Workbench or be one of Salesforce’s 18 fully supported languages. Rich text fields and service report section names aren’t translated.
ServiceReportTemplateId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The service report template that the work order uses. If you don’t specify a service report template on a work order, it uses the service report template listed on its work type. If the work type doesn’t list a template or no work type is specified, the work order uses the default service report template.
ServiceTerritoryId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The service territory where the work order is taking place. This is a relationship field. Relationship Name ServiceTerritory Relationship Type Lookup Refers To ServiceTerritory
SlaExitDate	Type dateTime Properties Filter, Nillable, Sort Description The time that the work order exits the entitlement process.
SlaStartDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The time that the work order enters the entitlement process. You can update or reset the time if you have “Edit” permission on work orders.
StartDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date when the work order goes into effect. This field is blank unless you set up an Apex trigger or quick action to populate it. For example, you can create a quick action that sets the StartDate to the date when the Status changes to In Progress.
State	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The state where the work order is completed. Maximum length is 80 characters.
Status	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The status of the work order. The picklist includes the following values, which can be customized: `New`—Work order was created, but there hasn’t yet been any activity. `In Progress`—Work has begun. `On Hold`—Work is paused. `Completed`—Work is complete. `Cannot Complete`—Work could not be completed. `Closed`—All work and associated activity is complete. `Canceled`—Work is canceled, typically before any work began. Changing a work order’s status does not affect the status of its work order line items or associated service appointments.
StatusCategory	Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The category that each Status value falls into. The Status Category field has eight default values: seven values which are identical to the default Status values, and a None value for statuses without a status category. If you create custom Status values, you must indicate which category it belongs to. For example, if you create a `Waiting for Response` value, you may decide that it belongs in the `On Hold` category. To learn which processes reference StatusCategory, see How are Status Categories Used?
StopStartDate	Type dateTime Properties Filter, Nillable, Sort Description Indicates when the milestone was paused. The label in the user interface is Stopped Since.
Street	Type textarea Properties Create, Filter, Group, Nillable, Sort, Update Description The street number and name where the work order is completed.
Subject	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The subject of the work order. Try to describe the nature and purpose of the job to be completed. For example, “Annual On-Site Well Maintenance.” Maximum length is 255 characters.
Subtotal	Type currency Properties Filter, Nillable, Sort Description Read only. The total of the work order line items’ subtotals before discounts and taxes are applied.
SuggestedMaintenanceDate	Type date Properties Create, Filter, Group, Nillable, Sort, Update Description The suggested date that the work order is completed. When the work order is auto-generated from a maintenance plan, this field is automatically populated based on the maintenance plan’s settings.
Tax	Type currency Properties Create, Filter, Nillable, Sort, Update Description The total tax on the work order. You can enter a number with or without the currency symbol and use up to two decimal places. For example, in a work order whose total price is $100, enter $10 to apply a 10% tax.
TotalPrice	Type currency Properties Filter, Nillable, Sort Description Read only. The total of the work order line items’ prices. This value has discounts applied but not tax.
WorkOrderNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description An eight-digit, auto-generated number that identifies the work order.
WorkTypeId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The work type associated with the work order. When a work type is selected, the work order automatically inherits the work type’s Duration, Duration Type, and required skills. If the Duration field for the work type is null, enter the duration value. This is a relationship field. Relationship Name WorkType Relationship Type Lookup Refers To WorkType

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

WorkOrderChangeEvent (API version 48.0): Change events are available for the object.
WorkOrderFeed: Feed tracking is available for the object.
WorkOrderHistory: History is available for tracked fields of the object.
WorkOrderOwnerSharingRule: Sharing rules are available for the object.
WorkOrderShare: Sharing is available for the object.

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Object Reference for the Salesforce Platform