ISVforce Guide
j
No Results
Search Tips:
- Please consider misspellings
- Try different search keywords
Installation and Review Email Notifications
Installation Notification Emails
Salesforce emails your customers 30 days after they install your solution. The email thanks customers and encourages them to share their experiences with others by writing a review. We send emails only when:
- The customer has a valid email address.
- The customer hasn’t already received a notification.
- The customer hasn’t yet posted a review.
Customer Review Notification Emails
When customers post reviews and comments on your AppExchange listings, Salesforce emails parties who are likely to be interested. The type of email notification depends on the recipient’s role in the conversation (provider, author, or commenter).
| Type of Email Notification | Sent To | Details |
|---|---|---|
| New Review on Your Listing | You, the provider |
Sent whenever someone posts a review on AppExchange. The email is sent to the address provided in the listing’s Customer Reviews Contact field. We recommend periodically checking that the email address is up to date. Edit the listing, click Fill in the Basics, and check the email address shown in the Customer Reviews Contact field. |
| New Comment on Your Review | The review author |
Sent only if someone other than the review author comments on the review and if the author opted to receive email notifications on their profile. If the author replies to the notification, the reply is posted as a new comment on the review. |
| Also Commented on the Review | The people who commented on the review |
Sent to people who commented on a review, aren’t the review author or the author of the comment, and opted to receive email notifications on their profiles. At most, one email notification is sent to each commenter for each new comment. If the person replies to the notification, the reply is posted as a new comment on the review. |
| New Comment on the Review of Your Listing | You, the provider |
Sent whenever someone posts a new comment on a review of your listing. The email is sent to the address provided in the listing’s Customer Reviews Contact field. We recommend periodically checking that the email address is up to date. Edit the listing, click Fill in the Basics, and check the email address shown in the Customer Reviews Contact field. |