Service Order Detail

Represents an instance of a product on a service order.

Field names are prefixed with CHANNEL_ORDERS__ unless otherwise noted.

Note

When you submit an order with the Channel Order App API, include the following fields.

Fields

Field Name Details
Label
App
Name
Application__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort
Description
Name of the app associated with the product.
Label
Billing Frequency
Name
pc_Billing_Frequency__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
How often the customer is billed per year. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label
Cancellation Terms (days)
Name
pc_Cancellation_Terms__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
Number of days the customer has to cancel the contract. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label
Contract Auto Renew
Name
pc_Contract_Auto_Renew__c
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Whether the contract automatically renews at the end of the term. Possible values are Yes and No. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label
Contract Length
Name
pc_Contract_Length__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
Length of the contract in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label
Currency
Name
Currency__c
Type
string
Properties
Filter, Nillable, Sort
Description
The default contract currency from the contract terms associated with this order. Read-only.
Label
Customer Price
Name
Customer_Price_Per_Month__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
Price per unit per month. This field is required for PNR products.
Label
Fixed Price
Name
pc_Fixed_Price__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
Fixed price of the product at the time the order was created. This field must be explicitly set when using the API.
Label
Partner Contract Term
Name
pc_Partner_Contract_Term__c
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Lookup to the related contract terms record.
Label
PNR %
Name
pc_PNR__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
Percent net revenue of the product at the time the order was created. This field must be explicitly set when using the API.
Label
Pricing
Name
pc_Pricing_Type__c
Type
picklist
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Pricing model of the product. Possible values are Fixed and PNR. This field must be explicitly set when using the API.
Label
Product
Name
Product_Name__c
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Lookup to the related product catalog record.
Label
Product ID
Name
pc_Product_ID__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
ID of the product. This field must be explicitly set when using the API.
Label
Renewal Terms (months)
Name
pc_Renewal_Terms__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
Renewal term in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label
Service Order
Name
Partner_Order__c
Type
reference
Properties
Create, Filter, Group, Sort
Description
Lookup to the related service order record.
Label
SFDC Invoice Description
Name
Product_Line_Description__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Contains additional invoice details for the product or order. This field is optional.
Label
Total Quantity
Name
Quantity__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
Number of product catalogs on the service order.