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Service Order Detail

Represents an instance of a product on a service order.

Field names are prefixed with CHANNEL_ORDERS__ unless otherwise noted.

Note

When you submit an order with the Channel Order App API, include the following fields.

Fields

Field Name	Details
Label App Name Application__c	Type string Properties Create, Filter, Group, Nillable, Sort Description Name of the app associated with the product.
Label Billing Frequency Name pc_Billing_Frequency__c	Type double Properties Create, Filter, Nillable, Sort, Update Description How often the customer is billed per year. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label Cancellation Terms (days) Name pc_Cancellation_Terms__c	Type double Properties Create, Filter, Nillable, Sort, Update Description Number of days the customer has to cancel the contract. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label Contract Auto Renew Name pc_Contract_Auto_Renew__c	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Whether the contract automatically renews at the end of the term. Possible values are Yes and No. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label Contract Length Name pc_Contract_Length__c	Type double Properties Create, Filter, Nillable, Sort, Update Description Length of the contract in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label Currency Name Currency__c	Type string Properties Filter, Nillable, Sort Description The default contract currency from the contract terms associated with this order. Read-only.
Label Customer Price Name Customer_Price_Per_Month__c	Type double Properties Create, Filter, Nillable, Sort, Update Description Price per unit per month. This field is required for PNR products.
Label Fixed Price Name pc_Fixed_Price__c	Type double Properties Create, Filter, Nillable, Sort, Update Description Fixed price of the product at the time the order was created. This field must be explicitly set when using the API.
Label Partner Contract Term Name pc_Partner_Contract_Term__c	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description Lookup to the related contract terms record.
Label PNR % Name pc_PNR__c	Type double Properties Create, Filter, Nillable, Sort, Update Description Percent net revenue of the product at the time the order was created. This field must be explicitly set when using the API.
Label Pricing Name pc_Pricing_Type__c	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Pricing model of the product. Possible values are Fixed and PNR. This field must be explicitly set when using the API.
Label Product Name Product_Name__c	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description Lookup to the related product catalog record.
Label Product ID Name pc_Product_ID__c	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the product. This field must be explicitly set when using the API.
Label Renewal Terms (months) Name pc_Renewal_Terms__c	Type double Properties Create, Filter, Nillable, Sort, Update Description Renewal term in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.
Label Service Order Name Partner_Order__c	Type reference Properties Create, Filter, Group, Sort Description Lookup to the related service order record.
Label SFDC Invoice Description Name Product_Line_Description__c	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Contains additional invoice details for the product or order. This field is optional.
Label Total Quantity Name Quantity__c	Type double Properties Create, Filter, Nillable, Sort, Update Description Number of product catalogs on the service order.