First-Generation Managed Packaging Developer Guide
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Notifications for Package Errors
Accurately track failed package installations, upgrades, and uninstallations in
subscriber orgs with the Notifications for Package Errors feature. Proactively address issues
with managed and unmanaged packages and provide support to subscribers so that they can
successfully install and upgrade your apps.
You can choose to send a notification to an email address in your org when a subscriber’s attempt to install, upgrade, or uninstall a packaged app fails. To enable this feature, contact your Salesforce representative.
Errors can happen with these package operations:
- Installation
- Upgrade
- Push upgrade
- Uninstallation
When an installation fails, an email is sent to the specified address with the following details:
- Reason for the failure
- Subscriber org information
- Metadata of the package that wasn’t installed properly
- Who attempted to install the package
This example email is for a package installation that failed because the base package wasn’t
installed before the subscriber tried to install an
extension.
On Mon, Jul 13, 2022 at 11:51 AM, NO REPLY <no-reply@salesforce.com> wrote:
The install of your package failed. Here are the details:
Error Message: 00DD00000007uJp: VALIDATION_FAILED [DB 0710 DE1 Pkg1 1.2: A required package is missing: Package "DB 0710 DE1 Pkg1", Version 1.2 or later must be installed first.]
Date/Time of Occurrence = Mon Jul 13 18:51:20 GMT 2015
Subscriber Org Name = DB 071015 EE 1
Subscriber Org ID = 00DD00000007uJp
Subscriber Org Status = TRIAL
Subscriber Org Edition = Enterprise Edition
Package Name = DB 0710 DE2 Pkg1
Package ID = 033D000000060EE
Package Namespace = DB_0710_DE2
Package Type = MANAGED
Package Version Name = 1.2
Package Version Number = 1.2
Package Version Id = 04tD00000006QoF
Installer Name = Admin User
Installer Email Address = db@salesforce.com