Platform Events Developer Guide

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Platform Events Developer Guide
Delivering Custom Notifications with Platform Events
Defining Your Custom Platform Event
Publishing Platform Events
Subscribing to Platform Events
Testing Your Platform Event in Apex
Encrypting Platform Event Messages at Rest in the Event Bus
Monitor Platform Event Publishing and Delivery Usage
Considerations
Examples
Reference
Platform Event Allocations
Platform Event Error Status Codes
Standard Platform Event Objects
Change Data Capture Events
Standard Platform Event Object List
AcademicTermGpaCalcEvent
AIPredictionEvent
AIUpdateRecordEvent
AppointmentSchedulingEvent
AssetCancelInitiatedEvent
AssetAmendInitiatedEvent
AssetRenewInitiatedEvent
AssetTokenEvent
BatchApexErrorEvent
BillingScheduleCreatedEvent
BulkApi2JobEvent (Beta)
CommerceDiagnosticEvent
ConsentEvent
ConsentUnsubscribeAllEvent
ConversationInsightEvent
CreateAssetOrderEvent
CreditInvoiceProcessedEvent
CreditMemoProcessedEvent
DataObjectDataChgEvent
DataObjectMetadataChgEvent
DatasetExportEvent
DiscoveryPredictionEvent
EmailCapturedMatchEvent
ExtlRecShrEvent
ExtlRecShrResultEvent
FirstBillPaymentSetupEvent
FlowExecutionErrorEvent
FlowOrchestrationEvent
FOStatusChangedEvent
FulfillOrdItemQtyChgEvent
InteropTopicSubcrEvent
InvoiceProcessedEvent
InvoiceProcPymtExclEvent
NegInvcLineProcessedEvent
OmniTrackingEvent
OrderStatusChangedEvent
OrderSummaryCreatedEvent
OrderSumStatusChangedEvent
PaymentCreationEvent
PendingOrdSumProcEvent
PlaceOrderCompletedEvent
PlatformStatusAlertEvent
ProcessExceptionEvent
QuoteSaveEvent
QuoteToOrderCompletedEvent
RealtimeAlertEvent
RemoteKeyCalloutEvent
SrcPredJobStatusChgEvent
SearchIndexJobStatusEvent
ServiceAppointmentEvent
VoidInvoiceProcessedEvent
WebCartAbandonedEvent
WebStoreUserCreatedEvent
Real-Time Event Monitoring Objects
PDF

ConversationInsightEvent

Notifies subscribers whenever an Einstein Insight rule is triggered. This object is available in API version 60.0 and later.

Supported Calls

describeSObjects()

Supported Subscribers

Subscriber Supported?
Apex Triggers Yes
Flows Yes
Processes Yes
Pub/Sub API Yes
Streaming API (CometD) Yes

Subscription Channel

/event/ConversationInsightEvent

Special Access Rules

Users with CallCoachingUser, AutomaticActivityCapture, or HighVelocitySalesUser permissions have read access.

Fields

Field Details
Detail
Type
string
Properties
Nillable
Description
The core activity identifier which is a lookup to the unified activity object details.
EventUuid
Type
string
Properties
Nillable
Description
A universally unique identifier (UUID) that identifies a platform event message.
InsightChannelType
Type
picklist
Properties
Restricted picklist
Description
The insight channel type.
Possible values are:
  • EMAIL
  • VIDEO
  • VOICE
InsightKeywords
Type
json
Properties
Nillable
Description
The keywords associated with the insight.
InsightOwner
Type
string
Properties
Nillable
Description
The user ID of the owner of the triggering insight event.
InsightParticipants
Type
json
Properties
Nillable
Description
The participants associated with the insight.
InsightTypeKey
Type
string
Properties
Nillable
Description
The insight type key (or ID of the type in SIQ).
InsightTypeName
Type
string
Properties
Nillable
Description
The name of the insight type.
ReplayId
Type
string
Properties
Nillable
Description
Represents an ID value that is populated by the system and refers to the position of the event in the event stream. Replay ID values aren’t guaranteed to be contiguous for consecutive events. A subscriber can store a replay ID value and use it on resubscription to retrieve missed events that are within the retention window.
UnifiedActivity
Type
string
Properties
Nillable
Description
The activity ID of the unified activity object that generated the event.