Public Sector Solutions Developer Guide
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createEngagementInteraction(engagementContainerInput)
API Version
55.0
Requires Chatter
No
Signature
public static ConnectApi.EngagementsCreateOutput createEngagementInteraction(ConnectApi.EngagementsCreateInput engagementContainerInput)
Parameters
- engagementContainerInput
- Type: ConnectApi.EngagementsCreateInput
- Input representation of the engagements create request.
Return Value
Example
Account initiatingUserAccount = new Account(Name='Test');
insert initiatingUserAccount;
ConnectApi.EngagementInteractionCreateInput interactionInput = new ConnectApi.EngagementInteractionCreateInput();
interactionInput.communicationChannel = 'Video Call';
interactionInput.attendeeAuthenticated = true;
interactionInput.attendeeVerified = false;
interactionInput.sentiment = 'Positive';
interactionInput.startDateTime = datetime.now().formatGMT('yyyy-MM-dd\'T\'HH:mm:ss.SSS\'Z\'');
interactionInput.endDateTime = datetime.now().formatGMT('yyyy-MM-dd\'T\'HH:mm:ss.SSS\'Z\'');
interactionInput.status = 'New';
interactionInput.initiatingAttendeeId = initiatingUserAccount.id;
interactionInput.attendeeAuthenticated = true;
interactionInput.type = 'Inbound';
interactionInput.status = 'New';
interactionInput.attendeeVerificationTime = datetime.now().formatGMT('yyyy-MM-dd\'T\'HH:mm:ss.SSS\'Z\'');
interactionInput.reason = 'Unknown Charges';
interactionInput.phoneNumber = '9999999999';
ConnectApi.EngagementsCreateInput containerInput = new ConnectApi.EngagementsCreateInput();
containerInput.engagementInteraction = interactionInput;
ConnectApi.EngagementsCreateOutput output = ConnectApi.EngagementContainerConnect.createEngagementInteraction(containerInput);