Public Sector Solutions Developer Guide

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Public Sector Solutions Data Models
Public Sector Solutions Standard Objects
PublicSectrSltn Namespace
Public Sector Solutions APIs
Public Sector Solutions Standard Invocable Actions
Public Sector Solutions Tooling API Objects
Public Sector Solutions Metadata API Types
Public Sector Solutions Associated Objects
StandardValueSet Names and Standard Picklist Fields
Accounting Subledger
Action Launcher
Business Rules Engine
Criteria-Based Search and Filter
Decision Explainer
Discovery Framework
Engagement
Engagement Data Model
Engagement Connect APIs
Apex Reference
ConnectApi Namespace
DataRetrieval Namespace
Engagement Class
Engagements Class
EngagementRecordDetails Class
EngagementRecordDetailsList Class
ObjectDetailsRepresentation Class
RecordDetailsRepresentation Class
FieldDetailsRepresentation Class
RecordTranscripts Class
RecordTranscriptsList Class
Transcript Class
Transcript Constructors
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Interest Tagging
Omnistudio Business APIs
Outcome Management Developer Guide
Record Alerts
Record Rollup Definitions
Service Process Studio
Timeline
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Transcript Class

Stores the conversation between customers and agents in written format, specifying the roles of the participants and their messages.

Namespace

DataRetrieval

Transcript Constructors

The Transcript class includes these constructors.

Transcript(role, message)

Creates an instance of the DataRetrieval.Transcript class by using specified parameters to store the role and message of the participants associated with a transcript.

Signature

public Transcript(String role, String message)

DataRetrieval.Transcript, newinstance, [String, String], DataRetrieval.Transcript

Parameters

role
Type: String
Role of the participant in the conversation.
message
Type: String
Message exchanged during the conversation between a customer and an agent.

Transcript()

Creates an instance of the DataRetrieval.Transcript class.

Signature

public Transcript()

DataRetrieval.Transcript, newinstance, [], DataRetrieval.Transcript