{
"engagementInteraction": {
"initiatingAttendeeId": "testattendeeid",
"attendeeAuthenticated": true,
"attendeeVerified": true,
"startDateTime": "2022-04-17T12:00:00.000Z",
"endDateTime": "2022-04-17T12:04:00.000Z",
"communicationChannel": "Voice Call",
"sentiment": "Positive",
"contextId": "testcontextid",
"externalIdentifierId": "external_identifier_id",
"type": "Inbound",
"mappedState": "New",
"status": "New",
"attendeeVerificationTime": "2022-04-17T12:02:00.000Z",
"reason": "Unknown Charges",
"phoneNumber": "9999999999",
"customFieldsList": [
{
"key": "sampleLocation__c",
"value": {
"latitude": 12,
"longitude": 17
}
},
{
"key": "sampleCheckbox__c",
"value": "true"
},
{
"key": "sampleDate__c",
"value": "06/17/2022"
},
{
"key": "sampleDateTime__c",
"value": "2022-04-17T12:00:00.000Z"
},
{
"key": "sampleEmail__c",
"value": "sample@email.com"
},
{
"key": "samplePercentage__c",
"value": 17
},
{
"key": "samplePicklist__c",
"value": "pick1"
}
],
"engagementAttendees": [
{
"startDateTime": "2022-04-17T12:00:00.000Z",
"endDateTime": "2022-04-17T12:04:00.000Z",
"externalAttendeeId": "testattendeeid",
"internalAttendeeId": "INTERNAL_ATTENDEE_ID",
"role": "Self",
"verificationTime": "2022-04-17T12:02:00.000Z",
"isAuthenticated": true,
"isVerified": true,
"customFieldsList": [
{
"key": "sampleCheckBox__c",
"value": true
},
{
"key": "sampleDateTime__c",
"value": "2022-04-17T12:00:00.000Z"
},
{
"key": "sampleEmail__c",
"value": "sample@email.com"
},
{
"key": "sampleLocation__c",
"value": {
"latitude": 12,
"longitude": 17
}
}
]
}
],
"engagementTopics": [
{
"topicId": "testtopicid",
"relatedPersonId": "testrelatedpersonid",
"name": "fee reversal",
"parentTopicId": "testparenttopicid",
"processName": "Card Fee Reversal",
"processType": "Flow",
"processStatus": "Completed",
"interactionSummary": "Summary",
"processFailureReason": "unknown",
"customFieldsList": [
{
"key": "sampleCheckbox__c",
"value": true
},
{
"key": "sampleDate__c",
"value": "06/17/2022"
},
{
"key": "sampleDateTime__c",
"value": "2022-04-17T12:00:00.000Z"
},
{
"key": "sampleEmail__c",
"value": "sample@email.com"
},
{
"key": "sampleLocation__c",
"value": {
"latitude": 12,
"longitude": 17
}
},
{
"key": "sampleNumber__c",
"value": 1706
},
{
"key": "samplePercentage__c",
"value": 17
},
{
"key": "samplePhoneNumber__c",
"value": "1234567890"
}
]
}
]
}
}