1{
2 "engagementInteraction": {
3 "initiatingAttendeeId": "testattendeeid",
4 "attendeeAuthenticated": true,
5 "attendeeVerified": true,
6 "startDateTime": "2022-04-17T12:00:00.000Z",
7 "endDateTime": "2022-04-17T12:04:00.000Z",
8 "communicationChannel": "Voice Call",
9 "sentiment": "Positive",
10 "contextId": "testcontextid",
11 "externalIdentifierId": "external_identifier_id",
12 "type": "Inbound",
13 "mappedState": "New",
14 "status": "New",
15 "attendeeVerificationTime": "2022-04-17T12:02:00.000Z",
16 "reason": "Unknown Charges",
17 "phoneNumber": "9999999999",
18 "customFieldsList": [
19 {
20 "key": "sampleLocation__c",
21 "value": {
22 "latitude": 12,
23 "longitude": 17
24 }
25 },
26 {
27 "key": "sampleCheckbox__c",
28 "value": "true"
29 },
30 {
31 "key": "sampleDate__c",
32 "value": "06/17/2022"
33 },
34 {
35 "key": "sampleDateTime__c",
36 "value": "2022-04-17T12:00:00.000Z"
37 },
38 {
39 "key": "sampleEmail__c",
40 "value": "sample@email.com"
41 },
42 {
43 "key": "samplePercentage__c",
44 "value": 17
45 },
46 {
47 "key": "samplePicklist__c",
48 "value": "pick1"
49 }
50 ],
51 "engagementAttendees": [
52 {
53 "startDateTime": "2022-04-17T12:00:00.000Z",
54 "endDateTime": "2022-04-17T12:04:00.000Z",
55 "externalAttendeeId": "testattendeeid",
56 "internalAttendeeId": "INTERNAL_ATTENDEE_ID",
57 "role": "Self",
58 "verificationTime": "2022-04-17T12:02:00.000Z",
59 "isAuthenticated": true,
60 "isVerified": true,
61 "customFieldsList": [
62 {
63 "key": "sampleCheckBox__c",
64 "value": true
65 },
66 {
67 "key": "sampleDateTime__c",
68 "value": "2022-04-17T12:00:00.000Z"
69 },
70 {
71 "key": "sampleEmail__c",
72 "value": "sample@email.com"
73 },
74 {
75 "key": "sampleLocation__c",
76 "value": {
77 "latitude": 12,
78 "longitude": 17
79 }
80 }
81 ]
82 }
83 ],
84 "engagementTopics": [
85 {
86 "topicId": "testtopicid",
87 "relatedPersonId": "testrelatedpersonid",
88 "name": "fee reversal",
89 "parentTopicId": "testparenttopicid",
90 "processName": "Card Fee Reversal",
91 "processType": "Flow",
92 "processStatus": "Completed",
93 "interactionSummary": "Summary",
94 "processFailureReason": "unknown",
95 "customFieldsList": [
96 {
97 "key": "sampleCheckbox__c",
98 "value": true
99 },
100 {
101 "key": "sampleDate__c",
102 "value": "06/17/2022"
103 },
104 {
105 "key": "sampleDateTime__c",
106 "value": "2022-04-17T12:00:00.000Z"
107 },
108 {
109 "key": "sampleEmail__c",
110 "value": "sample@email.com"
111 },
112 {
113 "key": "sampleLocation__c",
114 "value": {
115 "latitude": 12,
116 "longitude": 17
117 }
118 },
119 {
120 "key": "sampleNumber__c",
121 "value": 1706
122 },
123 {
124 "key": "samplePercentage__c",
125 "value": 17
126 },
127 {
128 "key": "samplePhoneNumber__c",
129 "value": "1234567890"
130 }
131 ]
132 }
133 ]
134 }
135}
j