Service Process Update

Retrieve or update a service process.
Resource
/connect/service-excellence/service-catalog-request/svcCatalogRequestId
Available version
57.0
Requires Chatter
No
HTTP methods
GET PATCH
Response body for GET
Service Process Record
Request body for PATCH
JSON example
{
  "attributes": {
    "data": {
      "IncidentDate": {
        "value": "2023-03-10"
      },
      "ProductType": {
        "value": "ATM / debit card"
      },
      "CaseParticipantInfo": {
        "value": [
          {
            "Participant": "003xx000004WhGKAA0",
            "Status": "Active",
            "age_of_participant": 30
          },
          {
            "Participant": "003xx000004WhGdAAK",
            "Status": "Active",
            "age_of_participant": 20
          }
        ]
      },
      "accountInfo": {
        "value": [
          {
            "accountId": "001B000001UZDhOIAX",
            "accountName": "Rachael Adams"
          },
          {
            "accountId": "001B000001Ua331IAB",
            "accountName": "Robert Williams"
          }
        ]
      }
      "case_status": {
        "value": "Active"
      },
      "case_description": {
        "value": "Sample test"
      },
      "base_field": {
        "value": "Value on base field"
      },
      "cities": {
        "value": [
          "Delhi",
          "Hyderabad"
        ]
      }
    }
  },
  "svcCatalogItemDefApiName": "fsc_complaint_management"
}
Properties
Name Type Description Required or Optional Available Version
attributes Map<String, Generic Object> Field name-value pairs, object names and field name-value pairs, or both. The attributes property populates the base and extended attributes defined in Service Process Studio and must match their structure. Required 57.0
caseInfo Map<String, Generic Object> Field name-value pairs for the Case object. Optional 57.0
documentInfo Document Info Attributes[] List of documents. Optional 57.0
svcCatalogItem​DefApiName String API Name of the related Service Catalog Item Definition. See SvcCatalogItemDef. Required 57.0
Request parameters for PATCH
Parameter Name Type Description Required or Optional Available Version
serviceProcessRequestData Object Top-level parameter for the request body. Required 58.0
Response body for PATCH
Service Process Output