ComplaintCase

Represents the association between a public complaint and its corresponding case. This object is available in API version 52.0 and later.

When a public complaint is raised on the portal, multiple department could be involved and each department can create a case record to track how the complaint is handled. For example, a hazardous chemical complaint can be handled by both the environmental agency and the fire department.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
CaseId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
The name of the case that is associated with the complaint.
This is a relationship field.
Relationship Name
Case
Relationship Type
Lookup
Refers To
Case
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The most recent date on which a user referenced this record.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The most recent date on which a user viewed this record.
Name
Type
string
Properties
Autonumber, Defaulted on create, Filter, idLookup, Sort
Description
The ID of the complaint being raised.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The ID of the complaint case record owner.
This is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
PublicComplaintId
Type
reference
Properties
Create, Filter, Group, Sort, Update
Description
The name of the public complaint that is associated to the complaint being raised.
This is a relationship field.
Relationship Name
PublicComplaint
Relationship Type
Lookup
Refers To
PublicComplaint