Public Sector Developer Guide
jComplaintCase
When a public complaint is raised on the portal, multiple department could be involved and each department can create a case record to track how the complaint is handled. For example, a hazardous chemical complaint can be handled by both the environmental agency and the fire department.
Supported Calls
create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()
Fields
CaseId
- Type: reference
- Properties: Create, Filter, Group, Sort, Update
-
Description: The name of the case that is associated with the complaint.
This is a relationship field.
- Relationship Name: Case
- Relationship Type: Lookup
- Refers To: Case
LastReferencedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The most recent date on which a user referenced this record.
LastViewedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The most recent date on which a user viewed this record.
Name
- Type: string
- Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description: The ID of the complaint being raised.
OwnerId
- Type: reference
- Properties: Create, Defaulted on create, Filter, Group, Sort, Update
-
Description: The ID of the complaint case record owner.
This is a polymorphic relationship field.
- Relationship Name: Owner
- Relationship Type: Lookup
- Refers To: Group, User
PublicComplaintId
- Type: reference
- Properties: Create, Filter, Group, Sort, Update
-
Description: The name of the public complaint that is associated to the complaint being raised.
This is a relationship field.
- Relationship Name: PublicComplaint
- Relationship Type: Lookup
- Refers To: PublicComplaint
Associated Objects
Associated Objects
This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.
- ComplaintCaseFeed
- Feed tracking is available for the object.
- ComplaintCaseHistory
- History is available for tracked fields of the object.
- ComplaintCaseOwnerSharingRule
- Sharing rules are available for the object.
- ComplaintCaseShare
- Sharing is available for the object.