EngagementId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The engagement interaction, messaging session, or voice call record that’s related to
the topic discussed during the engagement.
- This field is a relationship field.
- Relationship Name
- Engagement
- Relationship Type
- Lookup
- Refers To
- EngagementInteraction, MessagingSession, VoiceCall
|
InteractionSummary |
- Type
- string
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The summary of the engagement interaction. This field is available in API version 56.0
and later.
|
LastReferencedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last accessed this record, a record related to
this record, or a list view.
|
LastViewedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last viewed this record or list view. If this
value is null, the user might have only accessed this record or list view
(LastReferencedDate) but not viewed it.
|
Name |
- Type
- string
- Properties
- Create, Filter, Group, idLookup, Sort, Update
- Description
- Required. The name of the engagement topic record.
|
OwnerId |
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- The Salesforce ID of the person who owns this engagement topic record.
- This field is a relationship field.
- Relationship Name
- Owner
- Relationship Type
- Lookup
- Refers To
- User
|
ParentTopicId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The parent engagement topic record that’s associated with this engagement topic.
- This field is a relationship field.
- Relationship Name
- ParentTopic
- Relationship Type
- Lookup
- Refers To
- EngagementTopic
|
ProcessFailureReason |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- Specifies the reason the process failed during the engagement interaction. The source
is selected from a picklist of available values, which are set by your Salesforce
administrator.
|
ProcessName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The name of the process executed during the engagement interaction.
|
ProcessStatus |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- Specifies the current status of the process that’s executed during the engagement
interaction.
- Possible values are:
- Cancelled
- Completed
- Failed
- Initiated
Your Salesforce administrator can define new or update the existing field
values.
|
ProcessType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The type of the process executed during the engagement interaction.
- Possible values are:
- Flow
- OmniScript
- QuickAction
|
RelatedPersonId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The person for whom the engagement interaction has been initiated.
- This field is a polymorphic relationship field. A polymorphic field is one where the
related object might be one of several different types of objects. For example, the Who
relationship field of a Task can be a Contact or a Lead.
- Relationship Name
- RelatedPerson
- Relationship Type
- Lookup
- Refers To
- Account, Contact, Lead
|
TopicId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The engagement topic record that’s associated with the parent engagement topic.
- This field is a polymorphic relationship field. A polymorphic field is one where the
related object might be one of several different types of objects. For example, the Who
relationship field of a Task can be a Contact or a Lead.
- Relationship Name
- Topic
- Relationship Type
- Lookup
- Refers To
- Asset, Case, Claim, LoyaltyMemberTier, LoyaltyProgramMember, Opportunity, Order,
ServiceAppointment, Voucher, TransactionJournal, and custom object
|