PublicComplaint

Represents the complaints submitted by public users. This object is available in API version 49.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
AccountId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description ID of the account associated with this complaint. Relationship Name Account Relationship Type Lookup Refers To Account
BusinessAddress	Type textarea Properties Create, Filter, Nillable, Sort, Update Description Address of the business.
BusinessName	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Name of the business
CauseSubtype	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The subtype of complaint cause. This field is available in API version 58.0 and later. Possible value is: `Misleading advertisement or documentation`
CauseType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of complaint cause. This field is available in API version 58.0 and later. Possible value is: `Product Communication`
Comments	Type textarea Properties Create, Nillable, Update Description Additional details about the complaint. This field is available in API version 51.0 and later.
CompensationAmount	Type currency Properties Create, Filter, Nillable, Sort, Update Description Any amount of money offered to resolve the complaint. This field is available in API version 58.0 and later.
ComplaintCaseId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description This field is deprecated as of API version 49.0.
ComplaintCaseStatus	Type picklist Properties Defaulted on create, Filter, Group, Nillable, Sort Description The status of the related Case. This field is available in API version 58.0 and later. Possible values are: `New` `Working` `Escalated` `Closed` The default is `New`.
ComplaintSubType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Subtype of the complaint. Possible values are: `Burns` `Educational Neglect` `Emotional Neglect` `Exploitation` `Fire Safety` `Isolation` `Medical Neglect` `Physical Neglect` `Rough Treatment` `Sexual Activities` `Sexual Exploitation` `Sexual Exposure` `Suffocation` `Terror`
ComplaintSummary	Type textarea Properties Create, Nillable, Update Description A summary of the complaint information. This field is available in API version 64.0 and later.
ComplaintType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Type of complaint. Possible values are: `Mental Abuse` `Neglect` `Physical Abuse` `Safety` `Sexual Abuse`
Description	Type textarea Properties Create, Nillable, Update Description Description of the complaint. Description is filterable and sortable in API version 61.0 and earlier.
Email	Type email Properties Create, Filter, Group, Nillable, Sort, Update Description Email of the complainant.
EscalationCause	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The reason the complaint was escalated. This field is available in API version 58.0 and later. Possible values are: `Alleged ADA Violation` `Alleged Discrimination` `Alleged MLA Violation` `Alleged SCRA Violation` `Alleged UDAAP Violation` `Consumer Protection Agency Involvement` `Lawsuit Filed` `Media Involvement` `None` `Received by Executive Leadership` The default is `None`.
FirstName	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description First name of the complainant.
IncidentDate	Type date Properties Create, Filter, Group, Sort, Update Description Date of the incident.
IsComplainantAuthorized	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether the person who filed the complaint is an authorized representative of the Account. This field is available in API version 58.0 and later. The default value is `false`.
IsReporterConfidential	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Reporter's request for confidentiality. The default value is `false`.
LastName	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Last name of the complainant.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The most recent date that a user referenced this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The most recent date that a user viewed this record.
MobileNumber	Type phone Properties Create, Filter, Group, Nillable, Sort, Update Description Mobile number of the complainant.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description Name of the complaint.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the complaint owner. Relationship Name Owner Relationship Type Lookup Refers To Group, User
Priority	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Priority of the complaint. Possible values are: `Critical` `High` `Low` `Medium`
ProductType	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The product that the complaint is about. This field is available in API version 58.0 and later. Possible values are: `ATM / debit card` `Credit Card or Prepaid Card` `Insurance` `Investments` `Merchant Services` `Mobile / electronic banking` `Money transfers, virtual currency, and money services` `Mortgage / Home Finance` `Other` `Personal Loan / other loans` `Vehicle loan or lease`
ReceivedDate	Type date Properties Create, Filter, Group, Nillable, Sort, Update Description The date the complaint was received. This field is available in API version 58.0 and later.
ReporterAddress	Type textarea Properties Create, Filter, Nillable, Sort, Update Description Address of the reporter for further communication.
ReporterCategory	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Role of the reporter in the organization. Possible values are: `Childcare Providers` `Healthcare worker` `Law Enforcement` `Medical Examiners` `Mental Health Professionals` `Other` `School Personnel` `Social Worker` The default value is `School Personnel`.
ReporterOrganization	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Organization that the reporter is part of.
ResolutionPriority	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description Indicates the priority for complaint resolution. This field is available in API version 64.0 and later.
ShouldInclInRegulatoryRpt	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether this complaint must be included in a regulatory report. This field is available in API version 58.0 and later. The default value is `false`.
SourceType	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description The source of the complaint. This field is available in API version 58.0 and later. Possible values are: `Branch` `Consumer Protection Agency` `Contact Centre` `Mobile App` `Regulatory Agency` `Social Media` `Web Chat`
Status	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Status of the complaint. Possible values are: `In Review` `Resolved` `Submitted`
Subject	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Subject of the complaint. This field is available in API version 51.0 and later.

Associated Objects

This object has the following associated objects. Unless noted, they’re available in the same API version as this object.

PublicComplaintFeed: Feed is available for the object.
PublicComplaintHistory: History is available for the object.
PublicComplaintOwnerSharingRule: Sharing rules are available for the object.
PublicComplaintShare: Sharing is available for the object.

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