cgcloud__Account_Task__c

This object represents the details of the customer task (customer issue). This object is available in API version 54.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
Most recent date on which a user referenced this record.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
Most recent date on which a user viewed this record.
Name
Type
string
Properties
Autonumber, Defaulted on create, Filter, idLookup, Sort
Description
Name of this record.
RecordTypeId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Record type of the record.
This is a relationship field.
Relationship Name
RecordType
Relationship Type
Lookup
Refers To
RecordType
cgcloud__Account_Task_Template__c
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Reference to the template.
This is a relationship field.
Relationship Name
cgcloud__Account_Task_Template__r
Relationship Type
Lookup
Refers To
cgcloud__Account_Task_Template__c
cgcloud__Account__c
Type
reference
Properties
Create, Filter, Group, Sort
Description
Reference to the customer.
This is a relationship field.
Relationship Name
cgcloud__Account__r
Relationship Type
Master-detail
Refers To
Account (Master object)
cgcloud__Accountable__c
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Reference to the owner of the task.
This is a relationship field.
Relationship Name
cgcloud__Accountable__r
Relationship Type
Lookup
Refers To
User
cgcloud__Asset__c
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Reference to the asset.
This is a relationship field.
Relationship Name
cgcloud__Asset__r
Relationship Type
Lookup
Refers To
Asset
cgcloud__Classification__c
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Specifies the area that causes the issue.
Possible values are:
  • Asset Maintenance
  • Asset Replacement
  • Asset Retirement
  • Company
  • Complaint
  • Inquiry
  • Order
  • Placement
  • Private
  • Repair Asset
  • Service
  • TimeEntry—Time Entry
  • Training
  • Vehicle
The default value is Inquiry.
cgcloud__Creation_Date__c
Type
date
Properties
Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description
Date on which the customer task was created.
cgcloud__Description_Language_1__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Stores the description of language 1.
cgcloud__Description_Language_2__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Stores the description of language 2.
cgcloud__Description_Language_3__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Stores the description of language 3.
cgcloud__Description_Language_4__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Stores the description of language 4.
cgcloud__Description__c
Type
string
Properties
Filter, Nillable, Sort
Description
Description based on the user-specified language.
This is a calculated field.
Formula
CASE($User.cgcloud__Language_Postfix__c,
  "Language1", cgcloud__Description_Language_1__c,
  "Language2", BLANKVALUE(cgcloud__Description_Language_2__c,cgcloud__Description_Language_1__c),
  "Language3", BLANKVALUE(cgcloud__Description_Language_3__c,cgcloud__Description_Language_1__c),
  "Language4", BLANKVALUE(cgcloud__Description_Language_4__c,cgcloud__Description_Language_1__c),
  cgcloud__Description_Language_1__c)
cgcloud__Due_Date__c
Type
date
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Date by which the action is to be done.
cgcloud__Note__c
Type
textarea
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Specifies a note for the customer task.
cgcloud__Phase__c
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description
Phase of the customer task.
Possible values are:
  • Cancelled—Canceled
  • Closed—Completed
  • Initial
  • Released
The default value is Initial.
cgcloud__Priority__c
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Priority of the customer task.
Possible values are:
  • A
  • B
  • C
cgcloud__Responsible__c
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
Reference to the responsible user.
This is a relationship field.
Relationship Name
cgcloud__Responsible__r
Relationship Type
Lookup
Refers To
User
cgcloud__Sales_Org__c
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
Sales org to which the account task belongs.
Possible values are:
  • 0000
  • 0001
  • 0002
  • 0003
cgcloud__Workflow__c
Type
string
Properties
Filter, Nillable, Sort
Description
Reference to the workflow.
This is a calculated field.
Formula
cgcloud__Account_Task_Template__r.cgcloud__Workflow__r.Name

Associated Objects

This object has these associated objects. If the API version isn’t specified, they are available in the same API versions as this object. Otherwise, they are available in the specified API version and later.

cgcloud__Account_Task__cChangeEvent
Change events are available for the object.
cgcloud__Account_Task__cFeed
Feed tracking is available for the object.
cgcloud__Account_Task__cHistory
History is available for the tracked fields of the object.
cgcloud__Account_Task__cOwnerSharingRule
Sharing rules are available for the object.
cgcloud__Account_Task__cShare
Sharing is available for the object.