Salesforce Feedback Management Developer Guide
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SurveyInvitationLinkShortener Interface
Use this interface to provide a class factory that Salesforce can call
to create instances of your custom SurveyInvitationLinkShortener.
Namespace
Usage
Implement an instance of the SurveyInvitationLinkShortener interface to shorten the survey invitation that can be distributed as short URLs over customer engaged channels, such as SMS, WhatsApp, or Facebook Messenger.
Special access rules
To implement this interface, you must have the Salesforce Feedback Management license enabled in your Salesforce organization.
SurveyInvitationLinkShortener Example Implementation
This is an example implementation of the sfdc_surveys.SurveyInvitationLinkShortener interface.
This sample code uses Named Credentials for authentication. For more information on Named Credentials, see Named Credentials as Callout Endpoints.
public class SurveyInvitationLinkShortenerImpl implements sfdc_surveys.SurveyInvitationLinkShortener {
public String getShortenedURL(String invitationURL) {
return shortenUrlUsingBitlyService(invitationURL);
}
public String shortenUrlUsingBitlyService(String invitationURL) {
HttpRequest request = new HttpRequest();
request.setEndpoint('callout:bitly/v4/shorten');
request.setMethod('POST');
request.setHeader('Authorization', 'Bearer {!$Credential.Password}');
request.setHeader('Accept', 'application/json');
request.setHeader('Content-Type', 'application/json');
request.setBody(JSON.serialize(new Map<String, Object>{
'group_guid' => '{!$Credential.UserName}',
'long_url' => invitationURL
}));
Http http = new Http();
HttpResponse res = http.send(request);
Object result = JSON.deserializeUntyped(res.getBody());
if (result instanceof Map<String, Object>) {
Map<String, Object> resultMap = (Map<String, Object>) result;
Object shortenedLinkVal = resultMap.get('link');
if(shortenedLinkVal != null && shortenedLinkVal instanceof String) {
return (String) shortenedLinkVal;
}
}
return invitationURL;
}
}