Salesforce Feedback Management Developer Guide

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Introduction to Salesforce Feedback Management
Salesforce Surveys Object Model
Salesforce Surveys Standard Objects
Survey
SurveyEmailBranding
SurveyEngagementContext
SurveyInvitation
SurveyPage
SurveyQuestion
SurveyQuestionChoice
SurveyQuestionResponse
SurveyQuestionScore
SurveyResponse
SurveySubject
SurveyVersion
SurveyVersionAddlInfo
Salesforce Surveys Translation Resources
Salesforce Surveys Business APIs
Salesforce Surveys Apex Classes
Salesforce Surveys Standard Invocable Actions
Salesforce Surveys Use Cases
PDF

SurveyQuestionScore

Represents the aggregate of responses for the following question types: date, multiple choice, picklist, radio, ranking, rating, scoring, slider, and Net Promoter Score® (NPS®).

Supported Calls

delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete()

You can’t define custom fields for the SurveyQuestionScore object using the Object Manager.

Note

Fields

Field Details
CumulativeScore
Type
double
Properties
Filter, Nillable, Sort
Description
Sum of the responses provided by all the participants for a question of the following types: rating, scoring, and slider. For a question of the type ranking, sum of the weights provided by all the participants for each item.

This field is only applicable for the overall score type.

Note
DateResponse
Type
date
Properties
Filter, Group, Nillable, Sort
Description
The date selected by one or more participants for a question of the type date.

This field is only applicable for the individual score type.

Note
Name
Type
string
Properties
Filter, Group, idLookup, Sort
Description
For an overall score type record:
  • Name of a question.
  • Name of an item in a question of the type ranking.
For an individual score type record:
  • Name of an item in a question of the type ranking.
  • Name of a question of the type date.
  • Response provided by one or more participants for questions of the following types: picklist, multiple choice, rating, ranking, score, slider, NPS.
QuestionChoiceId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
Unique identifier of the answer choice selected by one or more participants. For an individual score type record, this field is applicable for questions of the following types: picklist, radio, multi choice, ranking and rating. For an overall score type record, this field is applicable for questions of the type ranking.
QuestionDeveloperName
Type
string
Properties
Filter, Group, Nillable, Sort
Description
The API name of the question for which response is recorded. The API name must be unique within a particular version of the survey.
QuestionId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
Unique identifier of the question for which response is recorded.
QuestionName
Type
textarea
Properties
Nillable
Description
Name of the question for which response is recorded.
QuestionSkippedCount
Type
int
Properties
Filter, Group, Nillable, Sort
Description
Number of participants who didn’t respond to the question.

This field is only applicable for the overall score type.

Note
ResponseCount
Type
int
Properties
Filter, Group, Nillable, Sort
Description
For an overall score type record, number of participants who responded to the question. For an individual score type record, number of participants who selected a particular answer choice.
ResponseValue
Type
double
Properties
Filter, Nillable, Sort
Description
Answer choice selected by one or more participants for a question of the following types: rating, slider, score, NPS. Rank provided by the participant for an item in a question of the type ranking.

This field is only applicable for the individual score type.

Note
Score
Type
double
Properties
Filter, Nillable, Sort
Description
For an individual score type record, percentage of participants who selected a particular answer choice.

For questions of the type ranking, the percentage of participants who have provided the same rank to an item.

Note

For overall score type record:
  • Average score of questions of the following question types: rating, scoring, and slider.
  • Score of an NPS type question.
  • Average weight provided by all participants for each item in question of the type ranking.
  • Number of participants who responded to the question for the following question types: date, radio, multi choice, and picklist.
ScoreType
Type
picklist
Properties
Filter, Group, Nillable, Restricted picklist, Sort
Description
Type of the score calculated for a record. Possible values are:
  • Individual
  • Overall
SurveyId
Type
reference
Properties
Filter, Group, Sort
Description
Unique identifier of the survey that contains the question for which scores are calculated.
SurveyInvitationId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
Unique identifier of the survey invitation for which scores are calculated.
SurveyVersionId
Type
reference
Properties
Filter, Group, Sort
Description
Unique identifier of the survey version for which scores are calculated.