Salesforce Scheduler Developer Guide

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Introduction to Salesforce Scheduler
Set Up Salesforce Scheduler
Salesforce Scheduler Data Model Overview
Salesforce Scheduler Standard Objects
Salesforce Scheduler Custom Objects
ActionableListMbrInvitation
AppointmentTopicTimeSlot
EngagementChannelType
EngagementChannelWorkType
ServiceTerritoryWorkType
ShiftEngagementChannel
ShiftWorkTopic
WaitlistServiceResource
WaitlistWorkType
WorkTypeGroupMember
Salesforce Scheduler Platform Events
Salesforce Scheduler Metadata API Types
Authenticate Salesforce Scheduler APIs
Translate SOQL Query Results
Salesforce Scheduler Business APIs
Salesforce Scheduler Apex Classes
Build Custom Appointment Booking Experiences Using Salesforce Scheduler APIs
Integrate Salesforce Scheduler with External Calendars
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EngagementChannelWorkType

Represents the relationship between an Engagement Channel Type object and a Work Type object for Salesforce Scheduler. This object is available in API version 56.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Salesforce Scheduler must be enabled.

Fields

Field Details
AreAllEngmtChnlSupported
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the work type supports all engagement channels (true) or not (false).
EngagementChannelTypeId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The ID of the engagement channel type that’s related to the work type indicated in the WorkTypeId field.
This field is a relationship field.
Relationship Name
EngagementChannelType
Relationship Type
Lookup
Refers To
EngagementChannelType
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time that the current user last viewed a record related to this object.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed this object.
Name
Type
string
Properties
Autonumber, Defaulted on create, Filter, idLookup, Sort
Description
The name of this engagement channel-work type relationship.
WorkTypeId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the work type that’s related to the engagement channel type indicated in the EngagementChannelTypeId field.
This field is a relationship field.
Relationship Name
WorkType
Relationship Type
Lookup
Refers To
WorkType

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

EngagementChannelWorkTypeFeed
Feed tracking is available for the object.
EngagementChannelWorkTypeHistory
History is available for tracked fields of the object.