SkillRequirement

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

Salesforce Scheduler must be enabled.

Fields

Usage

Skill requirements help dispatchers assign work to service resources with the proper expertise. You can still assign a service appointment to a service resource that doesn’t possess the specified skills, so skill requirements serve more as a suggestion than a rule.

Add skill requirements to work types to save time and keep your processes consistent. When you add a skill requirement to a work type that use that type automatically inherits the skill requirement. For example, if all annual maintenance visits for your Classic Refrigerator product require a Refrigerator Maintenance skill level of at least 50, add that skill requirement to the Annual Maintenance Visit work type. When you create a service appointment for a customer’s annual fridge maintenance, applying that work type adds the skill requirement as well.

Associated Objects

This object has the following associated objects. Unless noted, they’re available in the same API version as this object.

ServiceRequirementFeed

Feed tracking is available for the object.

ServiceRequirementHistory

History is available for tracked fields of the object.