Salesforce Scheduler Developer Guide

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Introduction to Salesforce Scheduler
Set Up Salesforce Scheduler
Salesforce Scheduler Data Model Overview
Salesforce Scheduler Standard Objects
Salesforce Scheduler Custom Objects
Salesforce Scheduler Platform Events
Salesforce Scheduler Metadata API Types
Authenticate Salesforce Scheduler APIs
Translate SOQL Query Results
Salesforce Scheduler Business APIs
Salesforce Scheduler Apex Classes
Build Custom Appointment Booking Experiences Using Salesforce Scheduler APIs
Schedule an Anonymous Appointment
Authenticate with a Connected App
Get Work Type Groups
Get Engagement Channels
Get Service Territories
Get Available Territory Slots
Create Service Appointments
Schedule Anonymous Appointments with Appointment Distribution
Schedule Appointments by Selecting Location First
Modify an Anonymous Appointment
Create a Single-Resource Appointment
Modify a Service Appointment
Create a Multi-Resource Appointment
Modify a Multi-Resource Service Appointment
Create a Concurrent Appointment
Schedule Appointments by Using Sharing Availability
Schedule Appointments with a Dummy Resource and Reassign to Actual Resources
Integrate Salesforce Scheduler with External Calendars
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Authenticate with a Connected App

The first step in an API-based integration is to connect to Salesforce and get an access token using OAuth. OAuth access token authentication is the most secure way to authenticate SOAP and REST API calls.

To build a custom appointment scheduling application using Salesforce Scheduler APIs for prospects or unauthenticated users, you must build it using a logged-in user. For example, an integration user or an administrator.

Note

If you are working in a Salesforce organization that has a Developer Edition, an Enterprise Edition, or above, verify that you have the API Enabled permission. This permission is enabled by default. This permission allows you to access any Salesforce API.

When you have this permission, you can connect to Salesforce and authenticate. Then make a request to REST or Connect API and check the response. For more information, see Connect REST API Quick Start.