Salesforce Scheduler Developer Guide

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Introduction to Salesforce Scheduler
Set Up Salesforce Scheduler
Salesforce Scheduler Data Model Overview
Salesforce Scheduler Standard Objects
Salesforce Scheduler Custom Objects
Salesforce Scheduler Platform Events
Salesforce Scheduler Metadata API Types
Authenticate Salesforce Scheduler APIs
Translate SOQL Query Results
Salesforce Scheduler Business APIs
Salesforce Scheduler Apex Classes
Build Custom Appointment Booking Experiences Using Salesforce Scheduler APIs
Schedule an Anonymous Appointment
Schedule Anonymous Appointments with Appointment Distribution
Schedule Appointments by Selecting Location First
Modify an Anonymous Appointment
Create a Single-Resource Appointment
Modify a Service Appointment
Create a Multi-Resource Appointment
Modify a Multi-Resource Service Appointment
Authenticate with Salesforce Scheduler APIs
Get Service Appointments
Get Service Appointment Details
Change Appointment Details
Update Service Appointments
Create a Concurrent Appointment
Schedule Appointments by Using Sharing Availability
Schedule Appointments with a Dummy Resource and Reassign to Actual Resources
Integrate Salesforce Scheduler with External Calendars
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Get Service Appointment Details

A service appointment represents an appointment booked through Salesforce Scheduler. Use the GET method on the Service Appointment object to fetch the details of a service appointment record.

Create a page where you can show the details of a multi-resource service appointment record that the user selects.

Sample Request

Here’s a sample GET request to retrieve the service appointment details.

https://yourInstance.salesforce.com/services/data/vXX.X/query/?q=SELECT+Id,SchedEndTime,SchedStartTime,ServiceTerritoryId,WorkTypeId+FROM+ServiceAppointment+WHERE+id+=+'08pB0000000aJKhIAM'
Sample Response

The method returns the service appointment details.

{
  "totalSize" : 1,
  "done" : true,
  "records" : [ {
    "attributes" : {
      "type" : "ServiceAppointment",
      "url" : "/services/data/v53.0/sobjects/ServiceAppointment/08pB0000000aKf7IAE"
    },
    "Id" : "08pB0000000aKf7IAE",
    "SchedEndTime" : "2021-10-22T15:45:00.000+0000",
    "SchedStartTime" : "2021-10-22T15:00:00.000+0000",
    "ServiceTerritoryId" : "0HhB0000000TakhKAC",
    "WorkTypeId" : "08qB0000000Tf1FIAS"
  } ]
}

Parse the JSON response, and display the service appointments details on a page so that the user can change the multi-resource service appointment as needed.

On the next page, you can show the user an option to select a different service resource of an existing multi-resource appointment.