Salesforce Security Guide
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Which Standard Fields Can I Encrypt?
| Available in both Salesforce Classic (not available in all orgs) and Lightning Experience. |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions. Requires purchasing Salesforce Shield or Shield Platform Encryption, and the Cache-Only Key Service. |
When you encrypt a field, existing values aren’t encrypted immediately. Values are encrypted only after they’re touched or after they’re synchronized with the latest encryption policy. Synchronize existing data with your policy from Setup on the Encryption Statistics page.
Compatible Standard Fields
You can encrypt the contents of these standard field types.
| Object | Fields | Notes |
|---|---|---|
| Account Participant | Comments | The Account Participant object is available in select Salesforce Industries products. |
| Accounts |
Account Name Account Site Billing Address (encrypts Billing Street and Billing City) Description Fax Phone Shipping Address (encrypts Shipping Street and Shipping City) Website |
If you enabled Person Accounts, certain account and contact fields are combined into one record. In that case, you can enable encryption for a different set of Account fields. |
| Accounts with Person Accounts enabled |
Account Name Account Site Assistant Assistant Phone Billing Address (encrypts Billing Street and Billing City) Description Fax Home Phone Mailing Address (encrypts Mailing Street and Mailing City) Mobile Other Address (encrypts Other Street and Other City) Other Phone Phone Shipping Address (encrypts Shipping Street and Shipping City) Title Website |
|
| Activity |
Description (encrypts Event—Description and Task—Comment) Subject (encrypts Event—Subject and Task—Subject) |
Selecting an Activity field encrypts that field on standalone events, event series (Lightning Experience), and recurring events (Salesforce Classic). |
| AI Natural Language Process Chunk Result |
Additional Information Response |
|
| AI Natural Language Process Result |
Additional Information Response |
|
| Applicant |
Birth Date First Name Last Name Middle Name Phone Prefix Suffix Business Entity Name Unique Reference Number |
|
| Application Form |
Submission Date |
|
| Application Form Participant | Comment | |
| Application Form Product Participant | Comment | |
| Assessment Question Response |
Choice Value Date Value Date Time Value Response Text Response Value |
|
| Authorization Form | Name | |
| Authorization Form Consent | Name | |
| Authorization Form Data Use | Name | |
| Authorization Form Text | Name | |
| Business License | Identifier | Emergency Response Management for Public Sector standard objects and fields are available to users who have the Emergency Response for Public Sector permission set license. |
| Business License Application | Site Address (encrypts Site Street and Site City) | |
| Business Profile |
Business Operating Name Business Tax Identifier |
|
| Cases |
Description Subject |
|
| Case Comments | Body (including internal comments) | |
| Chat Transcript |
Body Supervisor Transcript Body |
Before you can apply encryption to Chat fields, add the Supervisor Transcript Body field to the LiveChatTranscript record home layout. |
| Contact Point Address | Address | |
| Contact Point Email | Email address | |
| Contact Point Phone | Telephone number | |
| Contacts |
Assistant Assistant Phone Description Fax Home Phone Mailing Address (encrypts Mailing Street and Mailing City) Mobile Name (encrypts First Name, Middle Name, and Last Name) Other Address (encrypts Other Street and Other City) Other Phone Phone Title |
|
| Contracts |
Billing Address (encrypts Billing Street and Billing City) Shipping Address (encrypts Shipping Street and Shipping City) |
|
| Conversation Context Entry |
Key Value |
|
| Conversation Entry | Message | |
| Conversation Participant | Participant Display Name | |
| Course Offering | Name | Emergency Response Management for Public Sector standard objects and fields are available to users who have the Emergency Response for Public Sector permission set license. |
| Custom Objects | Name | |
| Email Messages |
From Name From Name To Address CC Address BCC Address Subject Text Body HTML Body Headers |
If you use Email-to-Case, these fields are also encrypted on the customer emails that generate cases. |
| Email Message Relations | Relation Address | |
| Flow Orchestration Work Item | Screen Flow Inputs | |
| Identity Document |
Document Number Expiration Date Issue Date |
|
| Individual | Name | The Individual object is available only if you enable the setting to make data protection details available in records. |
| Leads |
Address (Encrypts Street and City) Company Description Fax Mobile Name (Encrypts First Name, Middle Name, and Last Name) Phone Title Website |
|
| List Emails |
From Name From Address Reply To Address |
|
| List Email Sent Results | ||
| Loan Applicant | Loan Applicant Name | |
| Loan Applicant Address | Residence Address | |
| Messaging End User |
Messaging Platform Key Name Profile Picture URL |
|
| OCR Document Scan Result | Extracted Values | |
| OCR Scan Result Template Mapping | Mapped Fields | |
| Opportunities |
Description Next Step Opportunity Name |
|
| Opportunity Participant | Comments | The Opportunity Participant object is available in select Salesforce Industries products. |
| Party Profile Participant | Comment | |
| Payment Instrument | Bank Account Name | — |
| Public Complaint |
Business Address Business Name First Name Last Name Mobile Number |
Emergency Response Management for Public Sector standard objects and fields are available to users who have the Emergency Response for Public Sector permission set license. |
| Recommendations | Description | |
| Referral |
Client Email Client Name Client Phone Provider Email Provider Name Provider Phone Referrer Email Referrer Name Referrer Phone |
|
| Regulatory Code Violation |
Corrective Action Description Description |
Emergency Response Management for Public Sector standard objects and fields are available to users who have the Emergency Response for Public Sector permission set license. |
| Service Appointments |
Address (Encrypts Street and City) Description Subject |
|
| Social Persona |
Bio Profile URL Provider External Picture URL Real Name |
Before you can apply encryption to Social Persona fields, make sure that Social Customer Service is enabled and connected to a Marketing Cloud Engagement social service. |
| Social Post |
Attachment URL Headline Message Post URL Social Handle |
Before you can apply encryption to Social Post fields, make sure that Social Customer Service is enabled and connected to a Marketing Cloud Engagement social service. |
| Survey Question Response |
Date Value Date Time Value Choice Value Response Value |
|
| Training Course |
Description Name |
Emergency Response Management for Public Sector standard objects and fields are available to users who have the Emergency Response for Public Sector permission set license. |
| User | ||
| Utterance Suggestion | Utterance | |
| Video Call |
Description End Date Time Start Date Time Vendor Meeting Uuid |
|
| Video Call Participant |
Join Date Time Leave Date Time |
|
| Violation Enforcement Action | Description | Emergency Response Management for Public Sector standard objects and fields are available to users who have the Emergency Response for Public Sector permission set license. |
| Voice Call |
FromPhoneNumber ToPhoneNumber |
|
| Web Quote |
Introduction Notes Ship to City Ship to Country Ship to Name Ship to Postal Code Ship to State Ship to Street Description Product Code |
|
| Work Orders |
Address (Encrypts Street and City) Description Subject |
|
| Work Order Line Items |
Address (Encrypts Street and City) Description Subject |
Compatible Automotive Cloud Fields
Automotive Cloud standard objects and fields are available to users who have the Automotive Foundation User and the Vehicle and Asset Finance permission sets.
| Object | Fields |
|---|---|
| Financial Account |
Financial Account Number Name |
Compatible Health Cloud Fields
Health Cloud standard objects and fields are available to users who have the Health Cloud Platform permission set license.
| Object | Fields |
|---|---|
| Care Plan Template Problem |
Name |
| Care Program Enrollee |
Name |
| Care Program Enrollee Product |
Name |
| Care Program Provider |
Name |
| Care Request |
Admission Notes Disposition Notes Facility Record Number First Reviewer Notes Medical Director Notes Member First Name Member Last Name Member ID Member Group Number Resolution Notes Root Cause Notes |
| Care Request Drug | Prescription Number |
| Care Specialty |
Name |
| Contact Encounter | Name |
| Coverage Benefit |
Benefit Notes Coinsurance Notes Copay Notes Deductible Notes Lifetime Maximum Notes Name Out-of-Pocket Notes Source System Identifier |
| Coverage Benefit Item |
Coverage Level Notes Service Type Service Type Code Source System Identifier |
| Healthcare Provider Specialty |
Name |
| Healthcare Provider Treated Condition |
Name |
| Member Plan |
Affiliation Group Number Issuer Number Member Number Name Primary Care Physician Source System Identifier |
| Purchaser Plan |
Name |
Compatible Financial Services Cloud Fields
Financial Services Cloud standard objects and fields are available to users who have Financial Services Cloud enabled.
| Object | Fields |
|---|---|
| Application Form Seller Item |
Vehicle Identification Number Engine Number Vehicle Registration Number PropertyAddress Scheduled Delivery Date Property UnitI dentifier Make Model Trim |
| Application Form Vendor Product | Address |
| Custom Object Participant | Comments |
| Financial Deal | Description Financial Deal Code Name |
| Financial Deal Asset | Address |
| Financial Deal Bid | Bid Round |
| Financial Deal Interaction | Comment |
| Financial Deal Interaction Summary | Comment |
| Interaction |
Description Name |
| Interaction Attendee | Email Address |
| Interaction Summary |
Meeting Notes Next Steps Name |
| Interaction Related Account | Comment |
| Interaction Summary | Next Steps Meeting Notes Title |
| Interaction Summary Discussed Account | Comment |
| Party Financial Asset Lien |
Lien Holder Maturity Date |
| Party Financial Liability |
Start Date Term Lender Liability Account Identifier |
| Party Profile |
Name Full Name First Name Middle Name Last Name Party Identification Name Primary Identifier Business Entity Name Primary Identification Name Primary Identifier |
| Payment Mandate |
Mandate Submission Date Mandate End Date Mandate Internal Identifier Mandate External Identifier Mandate Effective Date Bank Account Number Bank Routing Number Disbursement Address Bank Branch Address |
Compatible Grantmaking Fields
Grantmaking standard objects and fields are available to users who have Grantmaking enabled.
| Object | Fields |
|---|---|
| Budget Participant | Comments |
| Funding Award Participant | Comments |
| Funding Opportunity Participant | Comments |
| Individual Application Participant | Comments |
| Individual Application Task Participant | Comments |
Compatible Insurance for Financial Services Cloud Fields
Insurance for Financial Services Cloud standard objects and fields are available to users who have Financial Services Cloud enabled.
| Object | Fields |
|---|---|
| Business Milestone |
Milestone Description Milestone Name |
| Claim |
Claim Number Incident Site Report Number |
| Customer Property |
Address Lien Holder Name |
| Insurance Policy |
Policy Number Servicing Office Universal Policy Number |
| Person Life Event |
Event Description Event Name |
| Securities Holding | Name |
Compatible Loyalty Management Fields
Loyalty Management standard objects and fields are available to users who have Loyalty Management enabled.
| Shield Platform Encryption Supported Objects | Fields |
|---|---|
| Loyalty Program Group Member Relationship | Member Name |
Compatible Nonprofit Cloud Fields
Nonprofit Cloud standard objects and fields are available to users who have Nonprofit Cloud features enabled.
| Object | Fields |
|---|---|
| Gift Entry |
City Country Expiry Month Expiry Year First Name Home Phone Last 4 Last Name Mobile Phone Organization Name State/Province Street |
| Payment Instrument | Bank Account Number |
Compatible Public Sector Solution Fields
Public Sector Solutions standard objects and fields are available to users who have Public Sector Solutions features enabled.
| Object | Fields |
|---|---|
| Application Form Evaluation Participant | Comments |
| Case Proceeding Participant | Comments |
| Complaint Participant | Comments |
| Recruitment Requisition Participant | Comments |
Compatible Salesforce CPQ Fields
Salesforce CPQ standard objects and fields are available to users who have the Salesforce CPQ permission set license.
| Object | Fields |
|---|---|
| Lookup Data | Lookup Data |
| Process Input Value | Value |
| Quote |
Bill To City Bill To Country Bill To Name Bill To Postal Code Bill To State Bill To Street Introduction Notes Ship To City Ship To Country Ship To Name Ship To Postal Code Ship To State Ship To Street |
| Quote Template | Company Name |
| Quote Term | Body |
| Tax Exemption Certificate |
Certificate Number Country County Exempt Company Name Notes Postal Code State Street Address Street Address_2 |
Compatible Workplace Command Center Fields
| Object | Fields | Notes |
|---|---|---|
| Employee |
Alternate Email First Name Home Address Home Phone Last Name Middle Name Preferred First Name Work Phone |
To enable encryption on the Employee object, contact Salesforce Customer Support. |