Service Cloud Connector API Reference

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Service Cloud Connector API Reference
Release Notes
Get Started
Base Connector API
Connector API Methods
Connector API Class Objects
Supervisor API
PDF

Service Cloud Connector API Reference

The Connector API is the interface between your partner telephony or Contact Center as a Service (CCaaS) system and your Salesforce org. This API allows you to pass information to Salesforce and to receive events back from Salesforce.

The Connector API is for partners who are implementing Bring Your Own Channel for CCaaS or Service Cloud Voice with Partner Telephony.

Important

The Connector API contains two parts:

  • Base Connector API: The Base Connector API allows you to initialize the API and send information to Salesforce when events occur with your Contact Center as a Service (CCaaS) or telephony system.
  • Connector API Methods: The Connector API methods are what you implement in order to be notified when messaging or telephony events occur within the Salesforce org.

When you initialize the Connector API using the Base Connector API, you pass it your implementation of the Connector API Methods.