Service Cloud Connector API Reference

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Service Cloud Connector API Reference
Release Notes
Get Started
Base Connector API
Connector API Methods
Connector API Class Objects
ActiveCallsResult
AgentConfigResult
AgentStatusInfo
AgentWork
AudioStats
AudioStatsElement
CallInfo
CallResult
CapabilitiesResult
ConferenceResult
Contact
ContactsResult
customError
GenericResult
HangupResult
HoldToggleResult
InitResult
LogoutResult
MuteToggleResult
ParticipantResult
Phone
PhoneCall
PhoneCallAttributes
PhoneContactsResult
RecordingToggleResult
SetAgentConfigResult
SharedCapabilitiesResult
SignedRecordingUrlResult
StatsInfo
VoiceCapabilitiesResult
Supervisor API
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AgentWork

Represents information about the AgentWork record.

Constructor

new AgentWork(param)

Functions Where Used

Parameters

Field Details
param
Type
object
Description
The parameters associated with the AgentWork record.
param.workItemId
Type
string
Description
The unique ID of the associated MessagingSession record.
param.workId
Type
string
Description
The unique ID of the AgentWork record.
param.workEvent
Type
enum
Description
The type of AgentWork event. Possible event type values from WORK_EVENT include: ACCEPTED, ASSIGNED, CLOSED, COMPLETED, DECLINED, PAUSED, and UNPAUSED.