Service Cloud Connector API Reference

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Service Cloud Connector API Reference
Release Notes
Get Started
Base Connector API
Connector API Methods
Connector API Class Objects
Supervisor API
superviseCall
supervisorBargeIn
supervisorDisconnect
SuperviseCallResult
SupervisedCallInfo
SupervisorHangupResult
Supervisor Events
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supervisorBargeIn

Barge in on a call as a supervisor. The supervisor becomes a new participant in the call. The supervisor is unmuted and has the usual call controls (mute, hold, and recording toggles).

Signature

This method can only be invoked if the rep has the capability hasSupervisorBargeIn.

Note

supervisorBargeIn(supervisedCallInfo) → Promise.<SupervisedCallResult>

Parameters

Field Details
supervisedCallInfo
Type
SupervisedCallInfo
Description
Info about the call to be supervised.