Service Cloud Connector API Reference

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Service Cloud Connector API Reference
Release Notes
Get Started
Base Connector API
Connector API Methods
Connector API Class Objects
Supervisor API
superviseCall
supervisorBargeIn
supervisorDisconnect
SuperviseCallResult
SupervisedCallInfo
SupervisorHangupResult
Supervisor Events
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SupervisedCallInfo

Represents information about a supervised call.

Constructor

new SupervisedCallInfo(param)

Functions Where Used

Parameters

Field Details
param
Type
object
Description
Information about the supervised call.
param.callId
Type
string
Description
Required. The unique vendor call ID.
param.voiceCallId
Type
string
Description
The unique voice call ID (voiceCallId).
param.callType
Type
string
Description
The type of call. Possible values include:
  • Inbound
  • Outbound
  • Callback
  • AddParticipant
  • Transfer
param.from
Type
string
Description
The phone number in the "From" field of the call for inbound calls.
param.to
Type
string
Description
The phone number in the "To" field of the call for outbound calls.
param.supervisorName
Type
string
Description
The name of the supervisor who is barging in to the call. The name is shown to the supervised rep.
param.isBargedIn
Type
boolean
Description
Indicates whether the supervisor has barged in (true) or is listening in (false) to the call.