Analytics with the Service Chat SDK for Android

Implement ServiceAnalyticsListener and add your listener to ServiceAnalytics to start receiving events.

In Java:

ServiceAnalytics.addListener(new ServiceAnalyticsListener() {
  @Override public void onServiceAnalyticsEvent(String behaviorId,
                                                Map<String, Object> eventData) {
    // TO DO: Do something with analytics data
  } 
});

In Kotlin:

ServiceAnalytics.addListener { behaviorId, eventData ->
  // TO DO: Do something with analytics data
}

When you receive an event, inspect the behaviorId to see the behavior that caused the event (for example, KNOWLEDGE_UI_USER_LAUNCH). Inspect the eventData map for contextual data related to the event (for example, KnowledgeUIAnalytics.DATA_CATEGORY_GROUP_NAME).

For a list of behaviors and the key constants for parsing the eventData map, see the analytics class for the desired feature.