Embedded Service Chat SDK for Android Developer Guide

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Embedded Service Chat SDK for Android Developer Guide
Release Notes
Service Cloud Setup
SDK Setup
Android Examples
Chat
SDK Customizations
Colors
Strings
Chat: Images
Troubleshooting
Data Protection and Security
Reference Documentation
Additional Resources
PDF

Customize and Localize Strings with the Service Chat SDK

You can change the text throughout the user interface. To customize text, create string resource XML files (named strings.xml) in your project's values-[locale] resource folder for the language(s) you want to update.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

To see the complete list of string resource values, refer to the string resources document for the feature you want to customize.

SDK text is translated into more than 25 different languages. In order for your string customizations to take effect in all languages, provide a translation for each language. To add support for a language, create a resources subdirectory that includes a hyphen and the ISO language code at the end of the directory name. For example, values-es/ is the directory containing string resources for Spanish. Android loads the appropriate resources according to the locale settings of the device at run time. The system falls back on the strings in the default values/ directory if the appropriate locale directory isn't found.

The following languages are currently supported:

Table 1. Supported Languages
Language Code Language
values-ar Arabic
values-cs Czech
values-da Danish
values-de German
values-el Greek
values-en English
values-es Spanish
values-fi Finnish
values-fr French
values-hu Hungarian
values-in Indonesian
values-it Italian
values-iw Hebrew
values-ja Japanese
values-ko Korean
values-nl Dutch
values-no Norwegian
values-pl Polish
values-pt-rBR Brazilian Portuguese
values-ro Romanian
values-ru Russian
values-sv Swedish
values-th Thai
values-tr Turkish
values-uk Ukranian
values-vi Vietnamese
values-zh Chinese
values-zh-rTW Traditional Chinese

Check out Supporting Different Languages in the Android Developer documentation for more info about localization.

Example

To learn how you can change string values, let's go through an example. The image below shows the default connection prompt dialog text in English:

Original string

You can change the title and body of this dialog by changing the sos_title and the sos_connect_prompt strings in the strings.xml file in the values folders for your locale (values-en/ for English):

<!-- other string resources omitted -->

<string name="sos_title">Live Help</string>
<string name="sos_connect_prompt">
  We can connect you with an agent who can troubleshoot your problems</string>

Now, whenever you start a session you see the updated dialog text:

Modified string