Embedded Service Chat SDK for Android Developer Guide
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Can't Connect to Chat
If you can't make a successful connection from your app, even when an agent is standing
by, review how you've set up your chat implementation.
Run through this checklist to help diagnose the root cause.
- If you’re using the default UI for chat, verify that you are calling showChat on the main UI thread.
- Verify that the chat endpoint in your code only specifies the hostname. For instance, if your endpoint is https://MyDomainName.my.salesforce-scrt.com/chat/rest/, then use the following value in your code: MyDomainName.my.salesforce-scrt.com.
- Verify that you're using the correct chat endpoint. See Get Chat Settings from Your Org for more info.
- Verify that you're using the correct deployment ID and button ID. See Get Chat Settings from Your Org for more info.
- Verify that you've correctly set up your chat implementation. See Org Setup for Chat in Lightning Experience with a Guided Flow for more info.