Data Collection for the Service Chat SDK
Pre-Chat Data
Data types collected:
- Personal info (for example, name, email). Most pre-chat forms contain some personal info.
- Other info. Other data collected depends on how you design your pre-chat form.
All data specified in the pre-chat form is securely transmitted to your Salesforce org using HTTPS communication (TLS 1.3). This data is stored in your org indefinitely, depending on how you handle pre-chat information in your org. You can change this behavior from within your org. You can even remove the pre-chat form altogether.
Chat Message Data
Data types collected:
- In-app messages. User chat messages get sent to agents through your Salesforce org.
- Photos. Users can send photos to agents.
- Other info. Any content a user types into a message gets sent to an agent or chatbot.
All user messages are securely transmitted to your Salesforce org using HTTPS communication (TLS 1.3). This data is stored in your org indefinitely. You can remove any of this data from your org.
Logging Data
Data types collected:
- App interactions
- Other actions
For logging purposes, we send anonymized information to Splunk servers using HTTPS communication (TLS 1.3). This data doesn't contain any customer-identifiable or hardware-identifiable information. We log info about how users interact with the SDK and we log some basic system information (such as battery stats) while they use the SDK.