Embedded Service Chat SDK for iOS Developer Guide

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Embedded Service Chat SDK for iOS Developer Guide
Release Notes
Service Cloud Setup
SDK Setup
Requirements
Accessibility
Data Collection
Installation
Authentication
Notifications
Prepare Your App for Submission
iOS Tutorials & Examples
Chat
SDK Customizations
Troubleshooting
Data Protection and Security
Reference Documentation
Additional Resources
PDF

Accessibility with the Service Chat SDK for iOS

The Service Chat SDK is accessible to customers that use a screen reader. Depending on your needs, you can also change some settings to expand accessibility.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

Disable the Minimized View in Chat

By default, a chat session starts out as a minimized, thumbnail view that you tap to open. This minimized view is not optimal for accessibility because a visually impaired person could have trouble locating the thumbnail. To improve accessibility, we suggest starting the session in the full-screen view. When creating the SCSChatConfiguration object, set allowMinimization and defaultToMinimized to false.

let config = SCSChatConfiguration(liveAgentPod: "YOUR_POD_NAME",
                                  orgId: "YOUR_ORG_ID",
                                  deploymentId: "YOUR_DEPLOYMENT_ID",
                                  buttonId: "YOUR_BUTTON_ID")

config?.allowMinimization = false
config?.defaultToMinimized = false

See Configure a Chat Session.

Contrast Ratio Considerations

By default, we brand the SDK using a 4.2 contrast ratio. You can customize the colors to increase this contrast ratio.

See Customize Colors with the Service Chat SDK.

Dynamic Text Warning

When changing the iOS text size, the Apple Accessibility Inspector displays the following warning: “Dynamic Text font sizes are unsupported.” Dynamic text is supported, but it requires restarting the app after changing the font size.