Embedded Service Chat SDK for iOS Developer Guide
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Release Notes
Enable Debug Logging for the iOS SDK
Can't Connect to Chat
Agent Availability Check Always Fails
My App Crashes
My App Was Rejected
Data Protection and Security
Additional Resources
Troubleshooting the Service Chat SDK
Get some guidance when you run into issues.
The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.
Important
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Enable Debug Logging for the iOS SDK
To configure the Service Chat SDK logs, set the level property on the ServiceLogger shared instance. -
Can't Connect to Chat
If you can't make a successful connection from your app, even when an agent is standing by, review how you've set up your chat implementation. -
Agent Availability Check Always Fails
What to look into when agent availability fails. -
My App Crashes
Some tips if your app crashes. -
My App Was Rejected
What to do when your app is rejected from the App Store.