EngagementInteraction

Represents information about an interaction between a service representative or any other specialist in an organization and the organization’s customer. Engagement interactions can be initiated through communication channels and can cover one or more topics. For example, a customer can initiate an engagement interaction by calling a service representative to inquire about an insurance claim. This object is available in API version 55.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see EngagementInteraction in the Industries Common Resources Developer Guide, Manufacturing Cloud Developer Guide, and Salesforce Health Cloud Developer Guide.

Fields

Field Name Field Label Type Digits Length Precision Scale
AttendeeVerificationTime Attendee Verification Time datetime
CommunicationChannel Communication Channel picklist 255
ContextId Context ID reference 18
CreatedById Created By ID reference 18
CreatedDate Created Date datetime
Duration Duration string 4000
EndDateTime End Date Time datetime
ExternalIdentifier External Identifier string 255
Id Engagement Interaction ID id 18
InitiatingAttendeeId InitiatingAttendee ID reference 18
IsAttendeeAuthenticated Is Attendee Authenticated boolean
IsAttendeeVerified Is Attendee Verified boolean
IsDeleted Deleted boolean
LastModifiedById Last Modified By ID reference 18
LastModifiedDate Last Modified Date datetime
LastReferencedDate Last Referenced Date datetime
LastViewedDate Last Viewed Date datetime
MappedState Mapped State picklist 40
Name Name string 30
OwnerId Owner ID reference 18
PhoneNumber Phone Number phone 40
Reason Reason string 765
Sentiment Sentiment picklist 255
StartDateTime Start Date Time datetime
Status Status picklist 100
SystemModstamp System Modstamp datetime
Type Type picklist 255