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EngagementInteraction

Represents information about an interaction between a service representative or any other specialist in an organization and the organization’s customer. Engagement interactions can be initiated through communication channels and can cover one or more topics. For example, a customer can initiate an engagement interaction by calling a service representative to inquire about an insurance claim. This object is available in API version 55.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see EngagementInteraction in the Industries Common Resources Developer Guide, Manufacturing Cloud Developer Guide, and Salesforce Health Cloud Developer Guide.

Fields

Field Name	Field Label	Type	Length
`AttendeeVerificationTime`	Attendee Verification Time	datetime
`CommunicationChannel`	Communication Channel	picklist	255
`ContextId`	Context ID	reference	18
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`Duration`	Duration	string	4000
`EndDateTime`	End Date Time	datetime
`ExternalIdentifier`	External Identifier	string	255
`Id`	Engagement Interaction ID	id	18
`InitiatingAttendeeId`	InitiatingAttendee ID	reference	18
`IsAttendeeAuthenticated`	Is Attendee Authenticated	boolean
`IsAttendeeVerified`	Is Attendee Verified	boolean
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`MappedState`	Mapped State	picklist	40
`Name`	Name	string	30
`OwnerId`	Owner ID	reference	18
`PhoneNumber`	Phone Number	phone	40
`Reason`	Reason	string	765
`Sentiment`	Sentiment	picklist	255
`StartDateTime`	Start Date Time	datetime
`Status`	Status	picklist	100
`SystemModstamp`	System Modstamp	datetime
`Type`	Type	picklist	255

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